ROOM SERVICE MANAGER

Job Description For Room Service Manager(HOZ) in Newport Beach,United States.
Job Number Job Category Food and Beverage & CulinaryLocation The Resort at Pelican Hill, South Pelican Hill Road, Newport Beach, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for the daily operations in Room Service.
Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites.
Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget.
Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
ANDIDATE PROFILEEducation and Experience• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
ORE WORK ACTIVITIESManaging Day-to-Day Room Service Operations• Supervises and manages employees.
Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees absence.• Ensures property policies are administered fairly and consistently.• Communicates areas in need of attention to staff and follows up to ensure follow through.• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
eading Room Service Team• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.• Encourages and builds mutual trust, respect, and cooperation among team members.• Serves as a role model to demonstrate appropriate behaviors.• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.• Develops specific goals and plans to prioritize, organize, and accomplish your work.• Ensures and maintains the productivity level of employees.• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.• Celebrates successes and publicly recognizes the contributions of team members.• Communicates performance expectations in accordance with job descriptions for each position.• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.• Observes service behaviors of employees and provides feedback to individuals.• Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.• Strives to improve service performance.• Supervises service behaviors of employees and provides feedback to individuals.
oom Service Financial and Budgeting Goals• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.• Participates in the management of departments controllable expenses to achieve or exceed budgeted goals.
nsuring Exceptional Customer Service• Provides services that are above and beyond for customer satisfaction and retention.• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.• Empowers employees to provide excellent customer service.• Interacts with guests to obtain feedback on product quality and service levels• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.• Sets a positive example for guest relations.• Handles guest problems and complaints.• Participates in the employee performance appraisal process, providing feedback as needed.
onducting Human Resource Activities• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.• Trains staff and monitors adherence to all cash handling and credit policies and procedures.
dditional Responsibilities• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Analyzes information and evaluates results to choose the best solution and solve problems.• Recognizes good quality products and presentations.
he salary range for this position is $ to $ annually.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
arriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
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