QUALITY YST WITH GREEK
Descrição da oferta de emprego
Position.
Quality Analyst Location.
Porto Portugal Employment type.
Fulltime Remuneration.
Base salary.
DUTIES AND RESPONSIBILITIES.
Monitor transactions between Customer Service Representatives and customers across various channels to identify areas for improvement Apply the best QA standards consistently to ensure project quality and identify operational risks suggesting internal controls to mitigate risks Detect potential fraud security issues and nonconforming situations ensuring they are reported and addressed promptly Provide insightful information to the Business Quality Analyst to enhance project performance Identify training needs for CSRs and participate in calibration Support end customers through inbound and outbound calls emails and other communication channels as needed Collaborate with other departments to maximize results and contribute to the companys success Be actively involved in continuous improvement initiatives Ensure compliance with all internal processes policies and regulations Communicate any known violations of company policies and procedures to leadership immediately.
REQUIREMENTS.
Native/fluent inGreek both verbbal and written.
Fluent in English Bachelors degree or equivalent Previous call centre / BPO experience is highly desirable Proficiency in Microsoft Office Suite (Excel Word PowerPoint) and a solid understanding of contact center business and trends Six Sigma Yellow Belt certification will be considered as an advantage Strong communication skills customer orientation judgment diversity awareness and a resultsdriven mindset Analytical and detail oriented.
BENEFITS.
Excellent remuneration package based on experience skills and performance Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Opportunity to play a critical role in quality assurance within a dynamic contact center environment Involvement in innovative projects and initiatives aimed at improving operational efficiency and quality Work in a diverse and inclusive environment with the chance to collaborate across departments Exposure to global client projects and participation in impactful strategic decisions.
Detalhes da oferta
- David Kennedy Recruitment
- Indeterminado
- 25/09/2024
- 24/12/2024
We use our experience and the power of ict to shape the future of society with our customers... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu... requisitos do trabalho requirements: mandatory......
We use our experience and the power of ict to shape the future of society with our customers... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu... requisitos do trabalho mandatory proficiency......
We use our experience and the power of ict to shape the future of society with our customers... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu... requisitos do trabalho mandatory proficiency......
We use our experience and the power of ict to shape the future of society with our customers... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu... requisitos do trabalho requirements: mandatory......
We use our experience and the power of ict to shape the future of society with our customers... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu... requisitos do trabalho mandatory proficiency......
We use our experience and the power of ict to shape the future of society with our customers... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu... requisitos do trabalho mandatory proficiency......
We use our experience and the power of ict to shape the future of society with our customers... if you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at fujitsu... requisitos do trabalho requirements: mandatory......
Review graphic content that has been received from users to ensure that it complies with the community guidelines review, classify and / or eliminate highly sensitive content comply with instructions, procedures related and complementary to the role comply with corporate confidentiality policies and......
Your day to day: review user flagging reports regarding website content understand and remain up-to-date with client’s policies and guidelines analyze and identify content that is not in compliance with requirements and flag it for action in a timely manner review the reported content within......
! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
