PORTUGUESE CUSTOMER SUPPORT ADVISOR
Descrição da oferta de emprego
The leading player in the global sports betting and gaming industry with an established presence and millions of customers across markets in Europe and Latin America while recently entered Africa and North America.
Role.
Customer Support Advisor Language Portuguese (Native European) English (B2) both languages written and oral Key Responsibilities Providing customer assistance via incoming calls live chat email and social media channels.
Offering prompt and effective solutions to questions regarding account setup and verification signin problems financial matters as well as general guidance on navigating the platform and resolving any technical issues.
Serve as a knowledgeable consultant for customers in the sports industry.
Respond quickly and efficiently to customer issues inquiries complaints and comments via multiple channels.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide exceptional service ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
Offer feedback and recommendations to optimize internal processes.
Candidate Profile Have an interest in sports and you are a team player with a positive attitude Have good typing and computer skills (MS Office applications) Are techsavvy with the ability to quickly learn new software and tools Have the ability to explain complex concepts clearly and concisely Previous experience in a customer service center is an advantage but not mandatory Availability to work on rotational shifts Salary Conditions Base salary (gross).
870 x 14 Complexity bonus (gross).
80 x 11 Meal allowance.
723 per workday (paid in meal card) Health insurance.
Since day 1 upon monthly payment Free after 6 months of contract Schedule Monday to Sunday 24/7 Rotative shifts including night shifts Days off.
2 days (rotative) Workload.
40h/week (full time) 100% on site Workplace.
Lisboa Type of contract.
6 months with the possibility of renewal Start date.
06 November As the start date is close only local candidates will be considered for this position.
Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 21/10/2024
- 19/01/2025
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