OPERATIONS SUPPORT

Job Description We are looking for a candidate able to do operational support for the Local Connectivity team.
This team is responsible for the daily operations of managing the clients' Local Area Network infrastructure.
Key Responsibilities.
Project Coordination.
Assist in managing projects, tasks, and actions within the Service Group Local Connectivity.
Conduct regular stand-up calls to monitor progress, identify roadblocks, and address issues.
Organize and facilitate monthly Scrum Meetings to review project status, plan upcoming activities, and ensure alignment with team objectives.
Engage with Service Architects and Service Owners to discuss and track specific projects, tasks, and actions, ensuring they are completed on time and within scope.
Administrative Support.
Provide day-to-day administrative assistance to the Local Connectivity team, including managing calendars, scheduling, and coordinating meetings.
Help prepare and manage documentation such as reports, presentations, meeting minutes, and correspondence under supervision.
Maintain task boards and ensure team members are effectively using the task system, providing transparency on the progress of tasks.
Communication.
Serve as the primary point of contact for the Local Connectivity team, handling incoming and outgoing communications, including emails.
Assist in sharing the achievements of the Service Group Local Connectivity on various internal platforms, including Viva Engage, websites, emails, and Sways, under the guidance of Service Owners.
Help ensure key stakeholders within the business are informed about the group's progress and successes.
Data and Documentation Management.
Help keep information and data updated across various formats, ensuring accuracy and accessibility.
Document stand-up calls, Scrum Meetings, and other key discussions to provide clear records of decisions and action items.
Issue Resolution Support.
Provide support to IT Service Owners and Regional Service Managers, ensuring that operational goals are met.
Qualifications Required Competencies.
Scrum Mastery and Agile Knowledge.
Basic experience as a Scrum Master or in a similar role, with a good understanding of Kanban practices.
IT Infrastructure Knowledge.
Understanding of IT infrastructure, with a focus on the Local Area Network infrastructure.
Project Coordination.
Some experience in coordinating tasks and supporting project management activities.
International Team Collaboration.
A strong team player with a positive attitude and high energy, able to work effectively with virtual or remote stakeholders, from international, culturally diverse, and cross-functional environments.
Communication Skills.
Good communication skills with a customer-oriented approach.
Problem-Solving.
Strong creative and effective problem-solving skills.
Prioritization and Multitasking.
Ability to prioritize tasks and manage multiple responsibilities effectively.
Service Requirements.
Office 365, SharePoint, and Microsoft Project.
Visible proficiency in these tools.
Agile Methodology.
Awareness and understanding of Agile principles and their practical application.
ITIL Framework.
Basic understanding or awareness of ITIL principles.
Service Deliverables.
While achieving the above Service Overview, Siemens considers the capacity to effectively produce the following deliverables as of utmost importance.
Regular updates and reports on project progress.
Management of Kanban boards Documentation of stand-up calls, Scrum Meetings, and other relevant discussions.
Help in creating communication materials for sharing achievements on various media platforms.
Soft skills.
Advanced communication and presentation skills, both written and verbal Good negotiation skills.
Business-fluent in the English language (speaking and writing).
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