MEDIA COMMUNITY SUPPORT MANAGER
Descrição da oferta de emprego
Athens Greece Salary.
Base monthly salary.
EUR Monthly Performance Bonus.
Up to 160 EUR Schedule.
40 hours/week 8 hours/day with 1hour lunch break Workdays.
Monday to Sunday Language Skills.
Spanish.
C2 proficiency English.
B2 proficiency Training.
Fully paid training.
1 week Job Responsibilities.
Assist our community by resolving inquiries empathetically accurately and promptly.
Develop and maintain expertise in our media products and community standards.
Make balanced decisions and advocate effectively for the community.
Demonstrate strong interpersonal and written communication skills with a focus on empathy.
Uphold our mission to #ShipLove and prioritize community welfare.
Investigate and resolve reported issues such as account support requests and abusive content.
Respond to user inquiries with high quality speed empathy and accuracy.
Utilize marketspecific knowledge to identify scalable solutions for community support.
Analyze data to enhance the overall user experience on the platform.
Enforce our online Terms of Use by monitoring and addressing abuse reports.
Review reported content within defined turnaround times and quality standards.
Identify workflow inefficiencies and propose improvements.
Recognize trends and escalate issues outside of company policy to the global team.
Minimum Requirements.
Language proficiency.
Minimum agreed score in English language test or equivalent.
Analytical capabilities.
Minimum score in reasoning/analytical tests.
Education.
Some college education preferred; military experience accepted.
Experience.
Up to 1 year in Business Process Outsourcing or similar service/process management environment.
Cultural awareness.
Understanding of political and social dynamics relevant to supported regions.
Relocation Package.
2 weeks hotel accommodation Flight ticket (within EU) Airport pickup Real estate agency fee Documents Accepted.
EU citizenship Fullpurpose & Specificpurpose work permit card Certificate of Protection (refugees) Hiring Process.
Application review Language online tests Interview Benefits.
Health care benefits and discounts Professional development opportunities Special events and community initiatives Free online Greek language courses Stateoftheart premises with relaxing break areas Great Place to WorkCertified Company promoting diversity Joining deadlines.
11/Nov//Nov/24 Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 17/10/2024
- 15/01/2025
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