LINE MANAGER WITH GREEK
Descrição da oferta de emprego
Position.
Line Manager Location.
Porto Portugal Employment type.
Fulltime Remuneration.
Base salary.
DUTIES AND RESPONSIBILITIES.
Lead and develop a team of around 15 Customer Service Representatives (CSRs) to meet performance targets ensure quality and satisfy client and enduser needs Actively manage the team using the relevant management systems including fulfilling relevant forms Conduct performance analysis coach team members and hold periodic sessions to ensure continuous improvement Regularly monitor CSR interactions to ensure client requirements are met offering coaching to enhance quality and productivity Provide realtime transaction support and ensure service levels are met to maintain productivity and operational margins Conduct team meetings to foster involvement innovation and improvement Support CSRs in handling customer interactions across various channels including calls chat email and more Implement companywide strategies contribute to department strategic plans and ensure team compliance with all internal policies (GDPR GECSP) Promote continuous improvement through innovative ideas motivating team members and contributing to the companys success.
REQUIREMENTS.
Native / fluent in Greek both verbal and written.
Fluent in English Minimum of two years in customer experience management or related industries Higher education degree is mandatory Proficiency in Microsoft Office (Excel Word PowerPoint) internet applications and project tools Strong interpersonal skills teambuilding and management abilities achievementoriented mindset and job motivation Coaching and mentoring capabilities project management knowledge and reporting tool proficiency will be trained if necessary.
BENEFITS.
Excellent remuneration package based on experience skills and performance Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere Opportunity for personal and professional growth within a dynamic team environment Training and development programs including coaching skills and project management tools Chance to implement innovative ideas and drive continuous improvement within a global organization Exposure to diverse languages and cultures through interaction with global customers Flexibility to contribute to strategic planning and companywide initiatives.
Detalhes da oferta
- David Kennedy Recruitment
- Indeterminado
- 25/09/2024
- 24/12/2024
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