LEAD ANALYST - L2 PRODUCTION SUPPORT ENGINEER

Position Description.
Company Profile.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve.
At CGI, we’re a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 40 countries.
Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
gi.
om.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Job Title.
Lead Analyst - L2 Production Support Engineer Position.
Lead Analyst - L2 Production Support Engineer Experience.
8 to 12 Years Category.
Software Development/Engineering Job Location.
Bangalore/Chennai Position ID.
J Your future duties and responsibilities.
• Responsible for handling Level 2 analysis, trouble shooting, and resolution.
• Responsible for handling product queries.
• Handling all the communication related to the assigned customer accounts.
• Coordinating the issues internally and with outsourced partners, service providers, and onsite/Client teams.
• Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use.
• Emergency Support handling on a 24/7 service level, with on call support during the weekend.
• Implement workarounds to limit customer downtime.
Subsequently follow-up and ensure implementation of permanent solution.
• Participate or organize Technical Call Bridge to address technical diagnostics & collaboration with customers and partners.
• Maintain all the connectivity and account details from a support perspective to provide efficient support.
• Ensuring SLAs to better level than customer contract.
• To execute tasks allocated by the reporting manager in a timely manner.
• Coordination with customer/partner SPOC for all technical aspects.
• Multitask and handle various tasks based on priority.
• Coordination with customer/partner SPOC for all on-site tasks on resolving queries.
• Incident management, reporting, Runbook, RCA preparation.
Required qualifications to be successful in this role.
Industry Experience.
Java/ PYTHON, Azure, Data management tools (SQL/MySQL/Informatica), Collibra (Nice to have otherwise will be trained by CGI) Incident Management:.
Service Now/ JIRA Monitoring Tool:.
Dynatrace/Datadog/Splunk Scheduler:.
Autosys OS:.
UNIX/ Linux Educational Qualification:- • B.
/B.
ech, M.
/M.
ech, or M.
c.
in Computer Science/Electronics Engineering/MCA • Collibra (Nice to have, otherwise will be trained by CGI) Skills:.
ET.
et Remoting.
et Reporting Python What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.