ITALIAN-SPEAKING CUSTOMER SERVICE AGENT IN LISBON

Description: Unlock the Potential of a Transformative CareerAre you ready for your next career step? Our client is a global leader in technology and services, powering the brands of tomorrow. They help well-known brands—the ones you use every day—enhance their businesses with innovative technology and integrated solutions across 70+ countries. Proudly recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year, they offer an exciting environment for growth.If you're eager to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you'll be responsible for meeting performance goals across all operations and fulfilling client expectations in operational excellence, including high targets in quality, efficiency, and enhancing the customer journey.Career Growth and Personal DevelopmentOur client will provide you with all the training, cutting-edge technologies, and ongoing support you need to succeed. With this opportunity, you'll experience genuine career and personal growth. About 80% of their managers and leaders have been promoted from within! To help you on your path, they offer a range of FREE Learning and Leadership Development programs, designed to help you achieve the career you've always envisioned.Key ResponsibilitiesAs a Customer Service Representative, your duties will include:Assisting customers with guidance and information on Masterpiece Policy for Homeowners' products and services through incoming calls or emails.Reviewing requests, making informed decisions, and processing them accordingly.Using your analytical skills to assess information and resolve problems.Continuously working to improve customer satisfaction. Requirements: Your QualificationsOur client is a great fit if you:Have a strong command of Italian (both written and spoken) and are fluent in English (B2 level).Possess excellent writing and communication skills, combined with empathy and a team-oriented mindset.Enjoy identifying customer needs and providing quick solutions.Are proactive, results-driven, self-motivated, and an excellent team player.Previous customer service experience is a plus. Offer: What’s in it for YouIn this role, our client offers a range of benefits to support your unique lifestyle:Full-time position with indefinite contracts (negotiable based on your experience and their needs).Competitive salary along with a performance bonus.Prime location in the heart of Lisbon, Portugal.Fully paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to WorkIn accordance with Portugal's laws, only applicants who are legally authorized to work in Portugal will be considered for this role.Why Work in Lisbon?Lisbon, the vibrant capital of Portugal, is home to around 600,000 residents in the city center and 2.8 million in the greater metropolitan area. Located near the Atlantic Ocean, the city offers excellent shopping, amazing food, an exciting nightlife, and rich cultural heritage. Lisbon enjoys a mild climate for most of the year, making it one of the most popular destinations for Europeans and a growing hub for the expat community.