ITALIAN PLAYER SUPPORT
Descrição da oferta de emprego
Player Support Advocate Location.
Remote | Work from Home Familiarisation/Training.
Fully Paid Start Date.
December - January What you’ll be doing.
Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue.
Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
Working with your colleagues across the wider global customer community to identify trends in customer queries.
Detalhes da oferta
- Truphone
- Em todo Portugal
- Indeterminado - Indeterminado
- 06/11/2024
- 04/02/2025
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