ITALIAN CUSTOMER ADVISOR - NIGHT SHIFT

Description: Come and work with us. Do you want to work with a worldwide leader in concierge and loyalty services company? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our Italian Customer Support team. Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).  As a customer service specialist in this project, your daily responsibilities will include:Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center managementComplete daily tasks as allocated in an efficient and timely mannerMaintain accuracy and security of customer information on the databaseIdentify and escalate issues appropriatelyCompose thoughtful and accurate messages or customize prepared responses to customer emailsResearch information and solve problems using available resourcesMonitor and control numerous concurrent tasks in tandemProactively and independently work to meet targets and goals  To succeed in the role, you will need to have: Ability to work the night shift (12:00 AM to 8:00 AM)Native or proficient level of Italian (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsCourtesy, active listening, availability and personalized follow-up Customer-oriented, willingness to provide personalized care Have attention to detail and quality of service: thoroughness, precision, reliabilityPeople-oriented, value-added interpersonal skillsUse of Office and CRM tools Life experience to apply to managing situationsEarly adopter of technologyMakes the customers feel confident that their needs are being metDependable, reliable and able to perform duties with minimum supervisionAbility to interact positively with peers and supervisorsA hybrid working model that requires some on-site training, after which there will be the option to work from homeBe a local candidate or willing to relocate to sunny Lisbon, Portugal   Benefits.  Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture  Go further with Foundever™  We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!