ITALIAN CUSTOMER ADVISOR FOR A CONCIERGE COMPANY - LISBON, PORTUGAL

Come and work with us.
Do you want to work with a worldwide leader in concierge and loyalty services company? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).
As a customer service specialist in this project, your daily responsibilities will include.
• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of clients focused on services such as.
traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
• Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management • Complete daily tasks as allocated in an efficient and timely manner • Maintain accuracy and security of customer information on the database • Identify and escalate issues appropriately • Compose thoughtful and accurate messages or customize prepared responses to customer emails • Research information and solve problems using available resources • Monitor and control numerous concurrent tasks in tandem • Proactively and independently work to meet targets and goals To succeed in the role, you will need to have.
• Native or proficient level of Italian (C2) • Advanced level of English (at least C1) both verbal and written • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills • Courtesy, active listening, availability and personalized follow-up • Customer-oriented, willingness to provide personalized care • Have attention to detail and quality of service.
thoroughness, precision, reliability • People-oriented, value-added interpersonal skills • Use of Office and CRM tools • Life experience to apply to managing situations • Early adopter of technology • Makes the customers feel confident that their needs are being met • Dependable, reliable and able to perform duties with minimum supervision • Ability to interact positively with peers and supervisors • Must hold EU citizenship or valid work permit for Portugal • Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site) Benefits.
• Signing bonus • Relocation package • Competitive wages • Paid professional training • Employee discounts • Private healthcare & dental insurance (after six months of employment) • Growth opportunities through various development programs • Fun and engaging company-wide initiatives, including our EverBetter wellness program • Job stability • Life-long skills and experience • Excellent work culture Go further with Foundever We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today!