IT SERVICE MANAGER (M/F/D)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.
In our GBS Western Europe and Africa Hub we are already more than connected people, from over 57 different nationalities spread across 14 countries.
Want to know more about GBS? Check out here ! Our Hire-to-Retire business line delivers a variety of innovative Human Resources services along the complete lifecycle of an employee - from onboarding to off-boarding! We also provide services related to HR Administration, Payroll, Equity & Benefits and much more! Are you ready to be part of the change and help us make real what matters? Siemens GBS (Global Business Services) is in search of a dedicated IT Service Manager with a preference for candidates possessing a background in HR or IT systems, and hands-on experience in both on-premise and cloud-based SaaS solutions.
The role places a strong emphasis on IT and Cybersecurity compliance, making relevant expertise in this domain highly advantageous.
Key Responsibilities.
As an IT Service Manager, you will take on a pivotal role, responsible for.
Ensuring the IT and cybersecurity compliance of applications aligns with industry standards and regulatory requirements.
Cultivating and nurturing robust relationships with stakeholders and customers to gain insight into their unique needs and provide tailored solutions.
Promptly addressing customer issues and concerns with professionalism to maintain high levels of satisfaction.
Collaborating closely with cross-functional teams to facilitate seamless IT service management and customer support.
Identifying opportunities for service enhancement and implementing strategies to boost the quality and efficiency of IT service delivery.
Qualifications and Skills.
We anticipate our ideal candidate to exhibit the following attributes.
A strong commitment to a customer-centric approach, placing our customers at the core of every action.
Several years of hands-on experience in HR and/or IT systems.
A solid grasp of IT compliance standards (e.
., ISO , GDPR) and a familiarity with regulatory requirements.
Adaptability to work in a dynamic, fast-paced environment that embraces change.
Exceptional organizational skills, with the capacity to manage multiple demands and projects concurrently.
A willingness to thrive in an international setting.
A keen ability to deliver added value to customers and provide top-tier service.
Excellent communication skills, marked by clarity and conciseness in all interactions.
A strong team player with a penchant for virtual collaboration.
Proficiency in both written and spoken business-level English.
Join Us in Shaping the Future If you are a motivated individual with a genuine passion for IT and Cybersecurity compliance, and you are dedicated to building robust customer relationships, we wholeheartedly encourage you to apply.
Your contributions will play a vital role in our mission to Change the Future at Siemens GBS.
What you can expect from us… A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work.
A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners.
A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer.
Top Companies to work in Portugal (by LinkedIn) World's Best Employer st place in the Engineering and Production category (by Forbes) Most attractive company to work in th place (ranking of Universum) Company with the best reputation in the Technological/Industrial sector in Portugal (according to the Merco Empresas study) #Siemens #PeopleAtSiemens#GBSpartnerofchoice Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer.
We strongly encourage applications from a diverse talent pool!