IT SERVICE MANAGEMENT
Descrição da oferta de emprego
Tasks Manage service operations including service element management catalog maintenance and escalations ensuring business needs are met.
Implement and oversee process standards performance indicators and policies.
Optimize service management frameworks and support multivendor environments.
Contribute to planning budgeting and aligning IT service management processes with business goals.
Advise business management on IT services and solutions ensuring customization and lifecycle management.
Maintain the service catalog and ensure data security protocols are followed.
Coordinate tests manage infrastructure installations updates and changerelease processes.
Resolve IT service issues and provide 2ndlevel user support including coaching and training.
Implement knowledge management practices and stay updated on IT industry trends.
Requirements A minimum of 3 years of experience in IT Service Management.
Strong knowledge of infrastructure applications and PC hardware lifecycle management.
Fluency in English is mandatory.
Benefits At DBSPT you will find.
A collaborative environment with sense of community The opportunity to meet people from different countries and cultures; Personal and professional development program with full access to the Alura courses platform.
Detalhes da oferta
- DBServices Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 16/10/2024
- 14/01/2025
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