IT ADMINISTRATOR

Overview: Stats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic. We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights, predictions, and super-fast data for a variety of sporting organisations worldwide, plus the biggest names in media and broadcast. We partner with top-flight teams, leagues, coaches, betting companies, broadcasters, media outlets, gaming specialists and professional bodies to improve the overall experience for sports fans. We constantly collect the most detailed sports data to enhance a wide range of sports competitions, from tennis to soccer to basketball and more. Stats Perform is the knowledge bank behind it all. But data and technology is only half of the package. We need great people to fuel the engine. And that’s where you come in… Stats Perform is looking for an IT Administrator to join as a member of our team of technical experts that specialize in harnessing live sports data, using advanced cloud technologies, Java, JavaScript and Python. It is these teams which enable us to extract patterns through AI and Machine Learning and deliver our insights via API’s. In short, they turn complex data into magical experiences with cutting-edge technology. This position will be based onsite at our Aveiro office in Portugal. Responsibilities: 1-3 years’ experience of working in an IT support function. Experience administering and configuring a Microsoft Windows environment (Active Directory, Azure services, Microsoft 365, Intune). Strong knowledge and experience of supporting Windows 10, 11. Experience of managing Office IT resources including printing, scanning, and audio-visual. Hands-on software and hardware troubleshooting experience. Experience documenting and maintaining configuration and processing information. Experience with macOS. Basic networking knowledge (TCP IP/DNS/DHCP). Experience dealing with hardware suppliers. Required Qualifications: Provide high quality support to users handling requests and issues making sure IT SLA engagements are met. Respond to requirements from the business and manage expectations (incident, request, problem, change). Dealing with the IT needs for new starters and leavers. Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed. Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and defined security procedures Deploy technology, including and not limited to workstations, servers, printers, network and security systems. Respond to alerts from monitoring teams and the level 1 global support team. Contribute to a technical repository of knowledge articles to document how services are configured and related support processes. Contribute to a range of IT projects that will deliver new business requirements, solve ongoing problems, or help us to build out the digital experience. Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs. Desired Qualifications: Practical knowledge of ITIL. Experience in a ticketing system, preferred ServiceNow (incident, problem, change, request, asset management). Using JAMF to configure Macs. Operational knowledge of SCCM, Intune and JAMF. Why work at Stats Perform? Well, why not? We’re a unique organization with a unique culture of care, competition and collaboration. Our ‘One Team’ ethos means that we take care of each other, through initiatives such as Mental Health Days Off and ‘No Meeting Fridays’ and of course, flexible working. We pull together to build a better environment for all – from volunteering activities to fundraisers to participating in Employee Resource Groups. We will embrace all you have to offer at Stats Perform – your ideas, your passion, your life experiences and in return we’ll give you a great place to work. Diversity, Equity and Inclusion at Stats Perform By joining Stats Perform, you'll be part of a team that celebrates diversity. You will be contributing to an organization that is committed to ensuring a sense of belonging and inclusivity is felt by all. We’re collectively responsible for creating and maintaining an inclusive environment, and that’s why our Diversity, Equity, and Inclusion goals underpin our core values. With increased diversity comes increased innovation, more creativity and ensures we’re best placed to serve our clients and our communities, so we will continue to seek diversity and equity in all we do.