INTEGRATE FREEPBX WITH SUITECRM FOR CALL CENTER
Descrição da oferta de emprego
Our system is up and running on a local host, handling incoming and outgoing calls just fine.
CRM users are showing up in FreePBX, so the integration is good to go.
What We Need.
Outgoing Call Form.
When an agent makes a call from SuiteCRM, a form should pop up automatically.
This form should let agents add and update call details easily.
Grandstream Phone Integration.
We want outbound calls from SuiteCRM to go through a physical Grandstream VoIP phone.
Calls should be routed through this phone instead of softphones.
Excel Contact Imports.
Admins should be able to upload contact lists from Excel files into the CRM without hassle.
Access to Call Recordings.
Admins need to have full access to all the call recordings made by agents.
Recordings should be easy to find and manage within the system.
Documentation.
We’ll need a step-by-step guide on how everything is set up.
This documentation should help us manage and update the system on our own in the future.
Additional Info.
We’re using SuiteCRM right now, but if another open-source CRM works better for these needs, we’re open to it.
Experience with FreePBX, Asterisk, SuiteCRM, or similar CRM systems and VoIP tech is important.
We need someone who knows how to handle data automation, call recordings, and CRM imports.
If you’ve worked on similar projects before, we’d love to see your work and hear how you’d approach this.
Looking forward to working with you and getting our call center running smoothly! Asterisk PBX CRM VoIP Salesforce.
om Arquitetura de software ID do Projeto.
# Sobre o projeto 6 propostas Aberto para ofertas Projeto remoto Ativo em 2 horas atrás
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 16/09/2024
- 15/12/2024
” we are looking for french speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
Twoje zadania: będziesz odpowiadać na pytania klienta drogą mailową... zapewnij obsługę klienta za pośrednictwem poczty elektronicznej... po pewnym czasie możesz zacząć odbierać niektóre połączenia pracę nad ciągłym doskonaleniem dla zadowolenia klientów nasze oczekiwania: obywatelstwo ue lub......
Nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona firma: amerykańska firma informatyczna... projekt rozpoczyna się 13... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem......
Odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów, dokumentuj istotne informacje dotyczące sprawy nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii......
Firma: największa na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobistymi... 30] umowa na czas określony 6 miesięcy z możliwością przedłużenia procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 €......
We are committed to equality of opportunity for all... we use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation......
We are committed to equality of opportunity for all... we use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available......
We are committed to equality of opportunity for all... we use our experience and the power of ict to shape the future of society with our customers... requisitos do trabalho mandatory proficiency in english and german strong client-facing and communication skills customer service orientation available......
