GLOBAL CUSTOMER EXPERIENCE INTERN STP24

Descripción del puesto.
Do you want to live the experience of a Multinational with the dynamism of a Startup? If you are looking for an internship that will test your skills and boost your career, our Schneider Trainee Program is for you.
Be part of an inclusive environment in which you can co-create solutions to key challenges in the industry learning from our experts.
Take your creativity and innovation to another level while enjoying a paid internship with flexible hours and interactive workshops.
Join our #SEGreatPeople https://youtu.
e/VbldHPFltQQ Departament and Project description.
In Home & Distribution our mission is to make homes more efficient, resilient and sustainable, through an unparalleled omni channel network to our customers who love our brand.
We are looking for a passionate and creative intern that is eager to learn and contribute to drive Customer Experience across our division, focused on our Distributors and Electricians.
What will you learn? To drive customer experience across organization through data, insights and communication at all levels helping to enhance the customer first and customer centric mentality across the organization Support the Customer Satisfaction & Quality team in terms of.
Customer Experience research, data gathering and analytics.
help to identify opportunities that drive enhancements to the overall customer experience; Conduct Customer research/Customer Panel projects with internal or external data; Share customer insight reports with stakeholders and make recommendations on customer journey improvements; Lead or support implementation of CX initiative across the division Help to stablish best practice and community of practice, by helping to set up and maintain internal knowledge bases to create efficiencies in existing processes and help countries; Set up and follow up the performance dashboard to provide insights of touchpoints' performance to the internal teams and help to communicate across the organization.
Help to drive change management to new ways of looking and using customer feedback (eg.
net sentiment…) Are you who we are looking for? Bachelor Degree/Master Degree studies in Business Administration/ Engineering/ Data Science / Marketing/ etc..
Strong written and verbal communication skills in English (mandatory); other languages would be a plus; Proactive, self-starter and a resourceful problem solver with eager to learn mentality; High level of responsibility with strong ownership and follow-through skills Analytic and critical thinking with capacity to propose disruptive ideas; Adaptable in a fast-paced environment to adjust quickly to change of priorities; Organized and able to create well-structured, digestible presentations; Inclusive and able to work in diverse international teams; Interest in Digital (Marketing / Business Models/ etc..) Proficient in Microsoft Office (Excel, PowerPoint, Word), other tools a plus; Passionate about providing great customer experiences and ideas on how to do it! What can we offer? An experience specially designed for your learning and development Paid internships (depending on the schedule you establish, min.
20 hours and max.
30 hours per week, EUR / month) Monthly sessions to enhance your development and employability (Trainee's Academy) Track your evolution and learning Time flexibility to combine it with your studies One day of free disposal per month (cumulative) Duration of, at least 6 months with the possibility of extension or contracting *We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.
We want our employees to reflect the diversity of the communities in which we operate.
We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.
We're looking for people with a passion for success - on the job and beyond.
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters.
At (COMPANY NAME), our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join (COMPANY NAME) where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with (COMPANY NAME) - apply today! EUR36 billion global revenue +13% organic growth + employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us.
This position will be posted until filled.
(COMPANY NAME) aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here At (COMPANY NAME), we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter here (COMPANY NAME) is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct