GERMAN SPEAKING VIP ACCOUNT MANAGER
Descrição da oferta de emprego
As the VIP Account Manager you will play a pivotal role in nurturing and managing highvalue players within your market.
Your primary responsibility will be to deliver exceptional customer service build last relationships and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players.
Tasks Develop and maintain strong personalized relationships with highvalue players in your market.
Serve as the main point of contact for VIP players promptly addressing their inquiries concerns and requests.
Provide customized support to VIP players including managing deposit and withdrawal requests resolving payment issues and ensuring a seamless gaming experience.
Gain an indepth understanding of VIP player preferences and proactively deliver personalized promotions bonuses and incentives to maximize player value.
Continuously monitor and analyze player activity identifying trends and opportunities to enhance player engagement and retention.
Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
Stay uptodate with the latest product developments game features and promotions to effectively communicate this information to VIP players.
Handle VIP player complaints and disputes with a focus on fair and efficient resolutions Provide regular reporting on the performance of your VIP players accompanied by recommendations for improvement to the management team.
Requirements Bachelors degree in a related field or equivalent work experience.
Demonstrated expertise in the iGaming industry with a strong emphasis on VIP player management.
Profound understanding of your country iGaming market along with indepth knowledge of player preferences.
Outstanding communication and interpersonal skills.
Bilingual or native level of German as well as good communication skills in English.
A customercentric mindset with a firm commitment to delivering toptier customer service.
Strong analytical capabilities with a datadriven approach to decisionmaking.
Proficiency in using customer relationship management (CRM) tools and other relevant software.
Ability to work effectively both independently and as part of a team.
Flexibility in terms of working hours as VIP player management may occasionally require evening and weekend availability.
Exceptional problemsolving skills and the capacity to remain composed under pressure.
Availability to work on shifts Monday to Sunday until 100am (night shifts and weekends are worked from home) Benefits UNCAPPED commission structure
Detalhes da oferta
- Triskel Consulting
- Em todo Portugal
- Indeterminado - Indeterminado
- 19/02/2025
- 20/05/2025
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