Ir à oferta completa

GERMAN- SPEAKING CUSTOMER SUPPORT FOR BANK IN PORTO

Porto de Mós - Leiria

Descrição da oferta de emprego

Description: We are currently looking for German-speaking customer advisors who are ready to kick-start their careers in the picturesque city of Porto, in northern Portugal.Job Responsibilities:Greeting customers in a polite, friendly, and professional manner, following agreed-upon procedures.As a first-level agent, you will handle incoming calls and effectively address each customer's issue.You will act as a liaison not only for private end customers but also for B2B clients.Taking a proactive approach, you will not only reactively handle customer cases but also offer and expand the product range to enhance the customer journey.Ensuring that services provided to customers meet the contractually agreed performance indicators (KPIs).Attentively listening to customers' concerns and needs, demonstrating empathy, and using the opportunity to build a relationship with the customer.Maintaining basic knowledge of the products and/or services.Performing thorough and accurate work, including appropriate account notes as required.Participating in activities to improve customer satisfaction and company performance.Tracking, documenting, and retrieving information in the call tracking database.Answering customer inquiries by referring to published materials, secondary sources, or more experienced staff. Requirements: Your Profile:Secondary education and preferably three to six months of relevant experience.Polite and highly customer-oriented.Good computer navigation skills and PC knowledge.Effective communication skills, both written and verbal.Reliable with a strong attention to detail.Ability to multitask, including flexibility and adaptability to change quickly.Tolerance for repetitive tasks in a fast-paced, high-productivity work environment.Ability to work both as a team member and independently.Demonstrating patience in all customer contact situations, maintaining a pleasant and professional tone and behavior.Ability to work different shifts as needed.Willingness to work On site in Porto Offer: Our Offer:Above-average salary opportunities.Career opportunities within an internationally established company.Modern office facilities in beautiful Porto.Great Relocation support: 4 weeks accommodation + reimbursed flight ticket up to 400 euros + bureaucracy support (NIF+NISS)Training and onboarding phase.**All applicants must have an EU passport or valid residence permit.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Multilingual Jobs Worldwide
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 08/11/2024
Data de expiração
  • 06/02/2025
German speaking customer specialist (M/F) - Porto Hybrid
Eurofirms

We're selecting call center operator (m/f) for a company in the services sector located in porto... this position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; -......

Customer Support with German & English for Insurance Company
Paco recrutiment

Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemiecku i angielsku, którzy będą wspierać naszych klientów (połączenia przychodzące, e-maile i czat) twoje zadania: odbieranie rozmów telefonicznych lub czatów od klientów chcących uzyskać różnego rodzaju informacje dotyczące ich polisy......

German Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......

Dutch- speaking Customer Support Agent -Remote work
SpotOn Connections

If you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity is perfect for you! responsibilities: ️ reviewing video content to identify actionable and policy-violating material deleting and blocking inappropriate content filtering, organizing......

Customer Support with French & English for Search Engine
Paco recrutiment

Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po francusku, którzy będą wspierać naszych klientów... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów......

Customer Support with Dutch & English for Search Engine
Paco recrutiment

Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po holendersku, którzy będą wspierać naszych klientów... jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest „organizowanie światowych zasobów informacyjnych tak, aby były powszechnie dostępne i przydatne dla każdego”......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for......

Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou......

Customer service german (m,f) banking
Personalbüro u. herrmann

Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are......

Customer service agent with french (M/F) - Porto
Eurofirms

At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......