FUNCTIONAL APPLICATION SUPPORT
Descrição da oferta de emprego
Operations team is in charge of functional support on market and counterparty risk systems of the bank.
The team in Portugal is focusing in particular on the quality aspects of the data that feeds those systems.
ensuring data quality issues are resolved, putting in place meaningful Key Performance Indicators (KPIs) about data quality, reviewing and improving existing processes and KPIs, and assisting on the preparation of material for committees where those KPIs are discussed.
The mission of Operations team is met by.
⢠Ensuring clients and Senior management have a clear vision of the quality of the services provided by Operation teams, thanks to the production of meaningful KPIs about our main services.
⢠Resolution of incidents related to data quality.
⢠Regular calibration of market variables used for the calculation of risk metrics.
⢠Streamlining, running, documenting existing processes that currently lack industrialisation We are looking for one analyst to join our team and work on the production of metrics used for counterparty risk stress testing.
Main Tasks.
Provide technical and functional support to Portugal team members Provide timely acknowledgement & resolution on the incidents raised by users Provide training to users on Market and Counterparty Risk Applications Work closely with development teams and functional experts and provide expert, advice on emerging trends and issues affecting services Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Examine potential areas for service Improvement with the Service Manager Provide input to the implementation, backup and roll-back plans Technical Skills.
⢠Good understanding of counterparty risks ⢠Good understanding of stress testing techniques ⢠Python (nice to have, but not a blocker) ⢠Good SQL skills
Detalhes da oferta
- Winning
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 07/11/2024
- 05/02/2025
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... ✅ as a customer support you will:• support of all customers’ requests in french by phone, chat and social media• support viewers with account and......
Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... professional career progression and support throughout your career development... about your role provide exceptional technical support by handling inbound queries about......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
• creation of hazard analyses and risk assessments • development of reports and safety concepts with respect to iso 26262 • testing and validation in relation to functional safety requirements • definition and monitoring of development interface agreement (dia) as well as analysis of safety relevant......
As a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests... no previous experience is neededworking schedule time frames: full time 40h/weekwork location: lisbon......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues... requisitos do trabalho profile: french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent......
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......