FRONT OFFICE SUPERVISOR
Descrição da oferta de emprego
Description We're looking for an individual who embodies the luxury lifestyle experience.
An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor.
This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.
Supervisors possess strong leadership, communication and relationship skills.
They are expected to support senior leadership by developing and assuming basic management responsibilities.
This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints• Schedule, assign daily work, lead pre-shift meetings, inform and train team members• Monitor, observe and assist in evaluating team member performance• Monitor lobby traffic and adjust staffing accordingly• Motivate front desk agent team with fun and light-hearted competitions and other interactive activities.• Communicate all relevant guest and group activity to proper internal parties.• Run daily reports.• Ensure special touches by all members of Front Desk team.• Take incoming reservation calls.• All other duties as assigned by leadershipQualifications A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
bility to stand for long periods of time.
xperience and a thorough understanding of Front Office operations.
Detalhes da oferta
- Hyatt Hotels
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 27/12/2024
- 27/03/2025
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