FRONT OFFICE SUPERVISOR

Job Description For Front Office Supervisor(HOZ) in Miami,United States.
Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
ndaz Miami Beach is now recruiting a Front Office Supervisor to join the hotel's opening team.
n art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach.
pening in early , the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach.
he design features elements of texture, art, and pops of color that create a unique and captivating experience.
ach suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks.
uests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline.
nmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami.
panning square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
Position SummaryFront Office Supervisor may perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests.
This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds.
This position will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and Andaz brand standards, whilst meeting employee, guest and owner expectations.
osition Responsibilities/ Essential FunctionsOrganizes, directs, and monitors daily activities of Front Desk Hosts.
bility to complete all of the duties and responsibilities of the Front Desk Associate.
nsures efficient, friendly, and professional guest registration, checkout, and telephone service; supervise Front Desk Agents to ensure that established procedures are followed.
stablishes procedures, prepares and coordinates schedules, and expedites workflow.
ssists with hiring, training, motivating, and rewarding front desk agents and resolve any issues that occur on the job.
eviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
eviews the daily room availability and informs all appropriate team members.
eviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
erforms front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
nsures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
ssists front desk agents with resolution of guest problems/complaints as needed.
ossesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
espond to customer complaints and special requests with corrective action.
aintain clear and efficient communication and coordination with the housekeeping and other departments of the hotel.
Conducts or ensures all Training and Evaluations are completed as required by HyattComplete various additional tasks and assignments as needed.
ualifications A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;2 years or more of progressive Hotel Rooms Management experienceAbility to speak a second Language fluently will be considered an asset.
xcellent proficiency with Microsoft Suite applications;Refined verbal and written communication skills;Physically agile, ability to stand or walk for long periods of time;Excellent time management and organizational skills;Excellent problem solving skills.
ell-groomed, professional appearanceDemonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Full flexibility, including the ability to work weekends and holidays and a varied scheduleA true desire to understand and anticipate the needs of others in a fast paced environmentMust possess the following strengths.
high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.
s an Andaz Miami Beach colleague, you will enjoy the following benefits:• Free room nights, Discounted and Friends & Family Room Rates• Medical, Dental, and Vision Insurance with only a 30-day waiting period!• 401K with company match• Free Parking• Generous Paid Time Off• Paid Family Bonding Time and Adoption Assistance• Tuition Reimbursement• Employee Stock Purchase Plan• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many moreAndaz team members work in an environment that demands exceptional performance yet reaps great rewards.
Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.
ur Values.
Empathy Integrity Respect Inclusion Experimentation WellbeingAt Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.
We turn trips into journeys, encounters into experiences, and jobs into careers.
Join a team that is making travel more human.
Connected.
Sustainable.
Here, everyone's role matters.
Opportunities are yours to shape.
Your individuality is celebrated.
At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
yatt is an equal-opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
f you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort-Apply now!