FRENCH CUSTOMER SUCCESS SPECIALIST HYBRID ROLE
Descrição da oferta de emprego
Combined Services App Role.
Client Solutions Expert Hybrid Role Languages.
French (C2) & English (B2) Start Date.
27th November Location.
Braga Portugal Work Model.
Hybrid (Remote and OnSite) Company.
Cross Border Talents Partner Company Schedule.
Monday to Friday.
(rotational shifts) Saturday.
days off.
Sunday 1 rotational day Contract Type.
Permanent Contract (3month trial period) Salary & Benefits.
Base Salary.
830 EUR per month (paid over 14 months) Performance Bonus (KPI).
170 EUR per month (paid over 12 months) Meal Allowance.
7.
EURper day (net) Transport Allowance.
20 EUR per month Braga Location Bonus.
20 EUR per year Why Join Us Join one of Cross Border Talents esteemed partner companies delivering cuttingedge solutions for a rapidly growing Combined Services App.
As a Client Solutions Expert you will be at the forefront of delivering exceptional service helping customers navigate a powerful multiservice platform that integrates their daily needs.
Youll be the goto problem solver ensuring clients can make the most out of a seamless experience.
Your Role in Our Team.
Act as the primary point of contact for users of the Combined Services App providing support across various channels (phone email chat).
Handle customer inquiries troubleshoot apprelated issues and provide accurate solutions for a wide array of services integrated into the app.
Educate customers on how to fully leverage the platforms features ensuring optimal user satisfaction.
Maintain detailed and uptodate records of customer interactions managing queries with precision and empathy.
Collaborate with internal teams to ensure swift issue resolution and improve the overall client experience.
What You Bring.
Fluency in French (C2) and strong proficiency in English (B2).
Experience in customer service with a passion for helping people solve problems.
Techsavvy with the ability to navigate apps software and troubleshoot effectively.
A teamoriented mindset capable of thriving in a fastpaced hybrid work environment.
Strong communication skills and a customercentric approach to service.
What We Offer.
Hybrid Work Flexibility.
Enjoy the perfect balance of working remotely and collaborating onsite.
Performance Bonuses.
Earn extra with performancebased incentives.
Meal & Transport Allowances.
Boost your earnings with daily meal allowances and monthly transport support.
Growth Opportunities.
Join a company that values career progression and internal mobility.
If youre looking for a role where you can make a real impact on peoples lives and grow with a cuttingedge app solution apply now and become a pivotal part of this exciting project! Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 01/11/2024
- 30/01/2025
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