FRENCH CUSTOMER SUCCESS SPECIALIST HYBRID ROLE
Descrição da oferta de emprego
Combined Services App Role.
Client Solutions Expert Hybrid Role Languages.
French (C2) & English (B2) Start Date.
27th November Location.
Braga Portugal Work Model.
Hybrid (Remote and OnSite) Company.
Cross Border Talents Partner Company Schedule.
Monday to Friday.
(rotational shifts) Saturday.
days off.
Sunday 1 rotational day Contract Type.
Permanent Contract (3month trial period) Salary & Benefits.
Base Salary.
830 EUR per month (paid over 14 months) Performance Bonus (KPI).
170 EUR per month (paid over 12 months) Meal Allowance.
7.
EURper day (net) Transport Allowance.
20 EUR per month Braga Location Bonus.
20 EUR per year Why Join Us Join one of Cross Border Talents esteemed partner companies delivering cuttingedge solutions for a rapidly growing Combined Services App.
As a Client Solutions Expert you will be at the forefront of delivering exceptional service helping customers navigate a powerful multiservice platform that integrates their daily needs.
Youll be the goto problem solver ensuring clients can make the most out of a seamless experience.
Your Role in Our Team.
Act as the primary point of contact for users of the Combined Services App providing support across various channels (phone email chat).
Handle customer inquiries troubleshoot apprelated issues and provide accurate solutions for a wide array of services integrated into the app.
Educate customers on how to fully leverage the platforms features ensuring optimal user satisfaction.
Maintain detailed and uptodate records of customer interactions managing queries with precision and empathy.
Collaborate with internal teams to ensure swift issue resolution and improve the overall client experience.
What You Bring.
Fluency in French (C2) and strong proficiency in English (B2).
Experience in customer service with a passion for helping people solve problems.
Techsavvy with the ability to navigate apps software and troubleshoot effectively.
A teamoriented mindset capable of thriving in a fastpaced hybrid work environment.
Strong communication skills and a customercentric approach to service.
What We Offer.
Hybrid Work Flexibility.
Enjoy the perfect balance of working remotely and collaborating onsite.
Performance Bonuses.
Earn extra with performancebased incentives.
Meal & Transport Allowances.
Boost your earnings with daily meal allowances and monthly transport support.
Growth Opportunities.
Join a company that values career progression and internal mobility.
If youre looking for a role where you can make a real impact on peoples lives and grow with a cuttingedge app solution apply now and become a pivotal part of this exciting project! Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 01/11/2024
- 30/01/2025
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......
Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Estamos a crescer rapidamente e como parte do nosso sucesso contínuo, procuramos por um talento altamente motivado para juntar-se à equipa de customer success... qual perfil procuramos: ensino superior em administração, marketing ou áreas relacionadas; experiência em customer success, com prática......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in italian and english (written & spoken) and have an understandable......
Requisitos do trabalho fluent or native in french good english good communications skills... your job will be to support french customers trough email and phone answering their queries and helping them to solve any questions they might have......
Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... our expectations: eu citizenship or a residence permit in portugal you speak french in proficiency (c2) you speak english (b2) you would like to work from home......
Requisitos do trabalho profile:french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po francusku, którzy będą wspierać naszych klientów... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów......
Your next job, without boundaries! we are offering a great work experience in lisbon, portugal for a role as a multilingual customer advisor( german, dutch, french, italian, russian, turkish, spanish) why a customer advisor role is great for your professional and personal development: live in lisbon......
