DRIVER COE SPECIALIST I (FRENCH SPEAKER)
Descrição da oferta de emprego
Driver COE Specialist I (French Speaker) Community Operations in Lisbon, Portugal Apply Now About the Role At (COMPANY NAME), providing outstanding support that establishes trust for users is a core feature of our product experience.
We invest in it and believe in providing the highest quality service in the most compelling and efficient way.
In the French Driver Line of Business (LOB), you'll help drivers improve their experience through messaging and callbacks.
The right candidate is always seeking innovative and exciting ways to resolve problems with exceptional support and communication.
You will have a strong understanding of our policies and logic, ensuring that issues are resolved promptly.
This is a full-time opportunity to work with an outstanding operations team on the daily functions that are at the core of (COMPANY NAME).
What You'll Do * Connect user inquiries with accurate solutions to their underlying issues.
* Investigate case details to determine the root cause of problems.
* Troubleshoot issues and find quick resolutions.
* Resolve a high volume of contacts through various support modalities, including emails, tickets, and inbound and outbound calls.
* Learn and master multiple applications and resources, including contact management systems and knowledge bases.
* Triage and escalate urgent issues to ensure timely resolutions.
* Complete thorough documentation and notation on customer contacts and trends.
* Communicate quickly and effectively with internal and external stakeholders.
* Provide feedback to leadership and program teams regarding processes and trends.
What You'll Need * Ability to work weekends, holidays, and outside a standard 8 to 5 shift.
* Customer empathy.
A deep understanding of the user experience and the ability to resolve customer support requests thoughtfully and creatively.
* Strong written and verbal communication skills.
An effective communicator and listener who adapts easily to varied communication methods.
* Collaboration.
Value teamwork and contribute to a synergistic work environment where people learn from one another.
* Problem-solving.
Ability to leverage multiple resources to inform and support critical decisions.
* Excellent organization.
Effectively prioritize work to address the highest-impact issues first.
* Optimism.
Motivated by challenges and approach problems with a positive attitude.
* Ability to remain calm under pressure.
Troubleshoot problems and find quick resolutions in high-pressure, time-sensitive situations.
* Desire to learn.
A highly motivated self-starter eager to learn and grow, and receptive to feedback.
* High flexibility.
Ready to adapt to changes when necessary.
* Bachelor's Degree in Business, Communications, English, or Journalism.
* Support experience in a high-volume environment, such as service industries, retail, or hospitality.
* Crisis counseling experience.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and (COMPANY NAME)'s cultural identity.
Unless formally approved to work fully remotely, (COMPANY NAME) expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.
To request an accommodation, please reach out to accommodations@(COMPANY NAME).
om.
Apply Now
Detalhes da oferta
- Indeterminado
- 07/10/2024
- 05/01/2025
Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... requisitos do trabalho you are fluent in french and english (written & spoken) and have an understandable and clear way to speak and express yourself you enjoy customer contact and know how......
Excelente oportunidade para lançar a sua carreira no reino unido com apoio em todo o processo de mudança e adaptação... os novos colaboradores vão ser recebidos pelos diversos portugueses que já trabalham neste grupo hospitalar... envie cv inglês detalhado com assunto rt para *****@*****......
Nie musisz mieć wcześniejszego doświadczenia - oferuj szkolenia! lokalizacja - biuro domowe na terenie dzielnicy lizbona solidny: biuro podróży i metawyszukiwarka należąca do airbnb, dostępna na stronie internetowej i aplikacji mobilnej... 2023! twoje: zadanie pomagają klientom: rezerwacje, wątpliwości......
Twoje zadania: możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogólnych i problemów związanych z pomocą techniczną za pośrednictwem telefonu, poczty elektronicznej, czatu i kanałów wiadomości społecznościowych (zgodnie z przydzielonymi kanałami) możliwość dostosowania głosu i......
Przygotowywanie, utrzymywanie i przeglądanie plików handlowych, rapportów i cenników... 2023! twoje: zadanie odpowiedzialność za wsparcie rozwiązania, zapewnienie prawidłowej i skutecznej realizacji polityk, procedur i działań... sprawdzanie przesyłki po ich zawartości, aby potwierdzić, że zamówienia......
Przygotowywanie, utrzymywanie i przeglądanie plików zakupów, raportów i cenników... 2023 ! twoje zadania: odpowiedzialność za wsparcie administracyjne obszaru finansowego, zapewnienie terminowej, prawidłowej i skutecznej realizacji przyjętych polityk, procedur i działań... nasze oczekiwania: obywatelstwo......
Przygotowywanie, utrzymywanie i przeglądanie plików handlowych, rapportów i cenników... 2023! twoje: zadanie odpowiedzialność za wsparcie rozwiązania, zapewnienie prawidłowej i skutecznej realizacji polityk, procedur i działań... sprawdzanie przesyłki po ich zawartości, aby potwierdzić, że zamówienia......
Requisitos do trabalho fluent or native in french good english good communications skills... your job will be to support french customers trough email and phone answering their queries and helping them to solve any questions they might have......
” we are looking for french speaking employees for our team in lisbon to support our customers... respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented respond to inbound customer requests , document relevant case information......
We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... policy changes requests, updating payment details make claims and cancel requests our expectations: eu citizenship or a residence permit in portugal......