DIRECTOR FOR BPO/CONTACT CENTER (BANKING AND FINANCIAL SERVICES)
Descrição da oferta de emprego
As a Director of Business Process Outsourcing (BPO), your role typically involves overseeing and directing the strategic planning, operations, and financial performance of the BPO division within a company.
Here are some common responsibilities and qualifications for this position.
Your future duties and responsibilities.
1.
Developing and implementing strategic plans to improve operational efficiency and achieve business goals.
2.
Managing the overall performance of the BPO division, including client satisfaction, quality assurance, and cost management.
3.
Leading and supervising a team of managers and professionals to ensure smooth operations and high productivity.
4.
Establishing and maintaining strong relationships with clients, understanding their needs, and providing solutions to meet their requirements.
5.
Analyzing market trends, identifying new business opportunities, and recommending strategies to expand the BPO services.
6.
Overseeing budgeting, forecasting, and financial reporting for the BPO division.
7.
Overall, as a Director of BPO, your role is crucial in driving the growth and success of the BPO division within an organization.
Required qualifications to be successful in this role.
1.
Bachelor's degree in Business Administration, Management, or related field; MBA is often preferred.
2.
Extensive experience (typically 10+ years) in BPO operations, with a proven track record of successful leadership.
3.
Strong understanding of BPO industry trends, best practices, and technologies.
4.
Excellent communication, negotiation, and interpersonal skills.
5.
Strategic thinking, problem-solving abilities, and decision-making skills.
6.
Ability to work under pressure, prioritize tasks, and meet deadlines.
Skills.
Wealth Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 21/10/2024
- 19/01/2025
Customer orders related to customer reservations, orders and purchases... we act on a framework of transparency, responsibility and respect... eurofirms is a human resources company where people are the center of everything... we are recruiting a call center operator - (m/f): functions: back office,......
Przygotowywanie, utrzymywanie i przeglądanie plików handlowych, rapportów i cenników... do naszego zespołu w lizbonie poszukujemy pracowników mówiących po francusku i języku angielskim, którzy będą reagować na naszych klientów (czat w mediach społecznościowych, e-maile, a następnie rozmowy telefoniczne)......
Nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii mówisz ojczystym językiem francuskim mówisz po angielsku (b2) mieszkasz w lizbonie lub chcesz się tam przeprowadzić lubisz kontakt z ludźmi oferujemy: zatrudnienie na pełen etat oraz praca w modelu hybrydowym : od poniedziałku......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemieckie i polskie, którzy będą wysyłać do naszych klientów (połączenie przychodzące, e-maile i czaty) twoje: zadanie odbieranie rozmów telefonicznych lub czatów od klientów, informacje dotyczące rodzaju ich polisy ubezpieczeniowej......
Conduct feasibility studies and cost analyses for automation projects... young graduate with a strong desire for designing and implementing automation and robotics solutions... excellent problem-solving and troubleshooting skills... strong communication and collaboration skills... collaborate with cross-functional......
With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, keller williams drive is a hot spot for agents looking to rapidly build and grow their real estate careers... the ideal person will be flexible enough to handle the growth and demands......
Adapt surveys and questionnaires for portuguese-speaking audiences, ensuring cultural relevance and clarity... verify correct settings and specifications for the portuguese market... fluent in german and english... marketing materials:- translate brochures and other marketing materials from de>pt and......
Job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different types of inquiries generated via inbound activities such as chat and email... start: asap banking project: german on-siterole: as customer service agent (m/f/d)......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different types of......
The candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for internals)... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different types of......
