CZECH TECHNICAL SUPPORT SPECIALIST
Descrição da oferta de emprego
Technical Support Specialist Industry.
Information Technology Location.
Lisbon Portugal Role Overview.
As a Technical Support Specialist you will provide critical support to enterprise customers ensuring their technical issues are addressed efficiently and effectively.
This role is crucial for maintaining the high level of customer satisfaction that our client is known for.
Key Responsibilities.
Deliver technical support over the phone and through webbased channels.
Identify investigate and resolve technical problems.
Collaborate with colleagues and escalate issues to Engineering or Management when necessary.
Maintain high levels of customer service and adherence to Service Level Agreements (SLAs).
Requirements.
Fluency in Czech language English B2 Strong knowledge of Office 365 particularly Exchange Online in an Enterprise environment.
Experience with networking authentication methods and PowerShell scripting.
Excellent problemsolving skills and a serviceoriented attitude.
Working Hours.
40 hours per week including an additional hour for lunch break.
Rotational shift pattern Monday to Friday from AM to PM.
Compensation.
Monthly gross salary.
Additional benefits include holiday and Christmas bonuses meal allowance and potential housing benefits for eligible candidates.
Contract Type.
Initial term of 12 months with potential for extension up to an additional 12 months.
Potential for a permanent position upon successful completion of the contract term.
Training and Development.
Comprehensive 4week training provided at the beginning of employment.
Ongoing professional development and support.
R
Detalhes da oferta
- Smart-Recruitments
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 22/10/2024
- 20/01/2025
Nice-to-have: 6 months’ experience in a technical support role... over 2 years of customer support/technical support experience... professional career progression and support throughout your career development... about your role provide exceptional technical support by handling inbound queries about......
Assist users with pre-sales inquiries, general questions, and technical support issues... appropriately manage and escalate customer issues to higher support tiers... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
We just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security and systems administration); experience in technical support of 1 to 2 years in it teams; as well as proficiency in analysis and problem solving......
You always have a sympathetic ear, and you advise our customers over the phone and via email... responsibilities: you are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices......
Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... you always have a sympathetic ear, and you advise our customers over the phone and via email... requisitos do trabalho you are fluent in french and english (written & spoken) and have an......
Demonstrated experience in operational support within complex systems... skilled in developing procedural and technical information for technical end-users, including researching, writing, editing, and reviewing content... develop training materials for level 1 and level 2 support teams......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
