CUSTOMER SUPPORT (M/F/D) – LISBOA
Descrição da oferta de emprego
Reportando à Supervisão do Departamento de Customer Experience terás como principais responsabilidades.
Realizar o atendimento telefónico de forma cortês e profissional, garantindo uma experiência positiva para o cliente desde o primeiro contacto; Gestão de agendamentos/confirmação de consultas e tarefas administrativas relacionadas com as mesmas; Responder a pedidos de informação e suporte de forma clara e esclarecedora, tendo como principal objetivo a oferta de uma excelente experiência com o cliente, quer seja pelo contacto escrito ou telefónico; Colaborar com outras áreas para garantir o fluxo eficiente de operações; Garantir o correto acompanhamento ao cliente, mantendo os níveis de serviço.
Requisitos Fluência em inglês (obrigatório); Experiência em Atendimento ao Cliente (obrigatório); Bons conhecimentos Microsoft Office (com especial foco no Excel); Excelentes Competências de Comunicação; Organização e Gestão de Tempo; Atenção ao detalhe e precisão na execução de tarefas; Proatividade e Iniciativa; Disponibilidade Imediata (obrigatório).
Oferecemos.
Remuneração compatível com a função; Integração numa empresa de referência com equipa jovem e dinâmica; Desenvolvimento de carreira com Formação continua.
Futuring You! WE SAY HELLO TO EVERYONE! Acreditamos que o talento supera qualquer característica, escolha ou limite.
O nosso compromisso é com o mérito de quem procura ser uma versão melhor de si todos os dias! Por este motivo, procuramos que o nosso processo de recrutamento e seleção seja inclusivo e respeite a individualidade de cada pessoa, criando uma experiência saudável e feliz para quem se cruza connosco.
Conhece mais sobre o nosso compromisso em www.
ellowgroup.
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Detalhes da oferta
- Indeterminado
- 21/08/2024
- 19/11/2024
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