CUSTOMER SUPPORT AGENT (DUTCH)
Descrição da oferta de emprego
The successful employee would support customers who own a premium membership of a streaming platform.
Position.
Customer Support Agent Location.
Hybrid - Lisbon, Portugal Employment type.
Full-time.
DUTIES AND RESPONSIBILITIES.
Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms REQUIREMENTS.
Native/fluent in Dutch (C1), both oral and written.
Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Previous experience in contact center within a similar role Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time No previous experience within contact center required OFFER.
Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach career potential Meal allowance Working schedule.
Monday- Friday, 8AM-5PM Transportation allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 17/12/2024
- 17/03/2025
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......
Join our team in sunny portugal! work from home our international client in portugal is hiring! we're looking for talented individuals who speak dutch fluently to join our dynamic team... if you're passionate about customer support, content moderation, and providing top-notch customer care, this opportunity......
Join a multicultural team and advance your career as a customer support agent... responsibilities include handling customer queries and providing technical support... a hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... the ideal candidate must have 12......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓professional career progression and support throughout your career development... ✓c2 level or fluent german or dutch ✓knowledge......
Requisitos do trabalho profile:dutch c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Requisitos do trabalho german or dutch or french c2english b2experience in customer support (preferable) outros dados de posição excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in italian and english (written & spoken) and have an understandable......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in french and english (written & spoken) and have an understandable......
