CUSTOMER SUCCESS SPECIALIST
Descrição da oferta de emprego
Company Description.
At (COMPANY NAME), we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.
Our promise to our associates is rock-solid.
we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference.
With over 300 specialized associates and around 15 nationalities, (COMPANY NAME) activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
The diversity, commitment and know-how of the team are the key success factors of this organization.
(COMPANY NAME) Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.
Our teams find fast and efficient solutions for thousands of people on a daily basis - from claim management to life-saving emergency calls, among other services.
Define the standards and become a pioneer together with around associates worldwide.
Job Description.
Your contribution to something big.
* Monitor and troubleshoot customer inquiries, issues, and technical problems related to our products & services, and resolve the ones which do not require code changes; * Provide support to customers via various communication channels such as phone, email, Teams & JIRA; * Document and track customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions provided; * Collaborate closely with cross-functional and international teams, including developers, product owners, testers, etc to resolve complex technical issues; * Escalate unresolved issues to appropriate teams or management, ensuring timely resolution and customer satisfaction; * Support and drive development and maintenance of knowledge base articles, training material, FAQs, and other customer support resources; * Identify and drive improvements & accelerations of the overarching customer care process & setup.
Qualifications.
What distinguishes you.
* Operational proficiency in English, basic knowledge in German would of course be a great Plus; * 2 years or more of customer care experience for digital projects & products; * Strong troubleshooting skills and ability to analyze and diagnose technical issues effectively; * Excellent communication skills, both oral and written, with the ability to convey technical information to non-technical users; * Familiarity with IT systems and software applications; * Strong experience with ticketing systems, such as JIRA, ALM; * Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of accountability and ownership.
Additional Information.
What we offer you.
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity
Detalhes da oferta
- Indeterminado
- 04/09/2024
- 03/12/2024
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......
Estamos a crescer rapidamente e como parte do nosso sucesso contínuo, procuramos por um talento altamente motivado para juntar-se à equipa de customer success... qual perfil procuramos: ensino superior em administração, marketing ou áreas relacionadas; experiência em customer success, com prática......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in italian and english (written & spoken) and have an understandable......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... requisitos do trabalho you are fluent in french and english (written & spoken) and have an understandable......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... responsibilities: serve as the primary point of contact for customer inquiries via calls and emails provide high-quality customer service, ensuring customer......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Give real-time, accurate information that empowers the customer to make decisions... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests......
Responsibilities include handling customer queries and providing technical support... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... join a multicultural team and advance your career as a......
