CUSTOMER SUCCESS ACCOUNT MANAGER - SWEDISH SPEAKER

Descripción del puesto.
With over employees worldwide, the (COMPANY NAME) Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of (COMPANY NAME)'s end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
As a CSAM, you are the primary delivery lead and a trusted advisor for our customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms.
By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the (COMPANY NAME) and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
Check out the CSAM role in the Customer Success Unit at (COMPANY NAME)! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
This role is flexible in that you can work up to 50% from home.
(COMPANY NAME)'s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Relationship Management Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
Customer Success Leadership - Customer Strategy and Growth Listens to conversations with customers and begins to align objectives with the current (COMPANY NAME) portfolio of work in the customer account.
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
Customer Success leadership - Delivery and program Management Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success Requerimientos del candidato/a.
Required/Minimum Qualifications · Bachelor's Degree in Business, Engineering, Technology, or related field AND extensive related work experience with.
(e.
., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management) o OR Master's Degree in Business, Engineering, Technology, or related field AND proven work experience (e.
., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management) o OR equivalent experience.
Additional or Preferred Qualifications · Bachelor's Degree in Business, Engineering, Technology, or related field AND extensive related work experience (e.
., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management) o OR Master's Degree in Business, Engineering, Technology, or related field AND proven related work experience (e.
., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management) o OR equivalent experience.
· Experience in change management and/or technology adoption.
Language qualification * Having a good command of both English & Swedish languages will be required.
(COMPANY NAME) is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with (COMPANY NAME) and the country where you work