CUSTOMER SOLUTIONS EXPERT (FRENCH SPEAKER)
Descrição da oferta de emprego
Since , they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier.
Today, their cloud-based software is trusted by over companies in 179 countries.
With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies.
Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to French-speaking clients.
This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.
They seek someone passionate about helping others and making a positive impact.
Your responsibilities and impact working as a Customer Solutions Expert will be.
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner - Collaborating with product management and engineering teams to stay up-to-date on the latest features - Troubleshooting customer issues and providing suitable solutions - Helping turn both new and existing customers into loyal users Skills, experiences and interests you need to succeed in this role.
- Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus) - At least one year of experience in a customer-facing role - Excellent interpersonal and communication skills - Ability to multitask and manage several customer conversations simultaneously - Basic knowledge of sales processes (e.
., lead tracking, reporting) - Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage - Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk What's in it for you? - A value-driven, people-first company culture - A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more - A hardworking team that knows how to have fun while getting things done - Freedom to share ideas and execute them with the full support of the team - Flexible working hours for a balanced professional and personal life - Numerous opportunities for personal and professional growth with internal and external training - A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.) - Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
Detalhes da oferta
- Blu Selection
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 26/11/2024
- 24/02/2025
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