CUSTOMER SOLUTIONS EXPERT (FRENCH SPEAKER)
Descrição da oferta de emprego
Since , they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier.
Today, their cloud-based software is trusted by over companies in 179 countries.
With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies.
Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to French-speaking clients.
This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.
They seek someone passionate about helping others and making a positive impact.
Job Description Your responsibilities and impact working as a Customer Solutions Expert will be.
Responding to customer inquiries via live chat and phone in a friendly and efficient manner Collaborating with product management and engineering teams to stay up-to-date on the latest features Troubleshooting customer issues and providing suitable solutions Helping turn both new and existing customers into loyal users Qualifications Skills, experiences and interests you need to succeed in this role.
Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus) At least one year of experience in a customer-facing role Excellent interpersonal and communication skills Ability to multitask and manage several customer conversations simultaneously Basic knowledge of sales processes (e.
., lead tracking, reporting) Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk Additional Information What's in it for you? A value-driven, people-first company culture A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more A hardworking team that knows how to have fun while getting things done Freedom to share ideas and execute them with the full support of the team Flexible working hours for a balanced professional and personal life Numerous opportunities for personal and professional growth with internal and external training A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.) Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
Interested in joining our client's team? Apply today! Job Location I'm interested I'm interested
Detalhes da oferta
- Indeterminado
- 30/10/2024
- 28/01/2025
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Customer satisfaction orientation and proactivity... requisitos do trabalho fluent italian speaker... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... job types: full-time, permanent......
Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Respond to inbound customer requests and document relevant case information... appropriately manage and escalate customer issues to higher support tiers... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... requisitos do trabalho excellent communication skills and ability to work well in a team... ✓customer satisfaction orientation......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... requisitos do trabalho excellent communication skills and ability to work well in a team... ✓customer satisfaction orientation......
” we are looking for french speaking employees for our team in lisbon to support our customers... respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented respond to inbound customer requests , document relevant case information......
Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......
Requisitos do trabalho fluent or native in french good english good communications skills... your job will be to support french customers trough email and phone answering their queries and helping them to solve any questions they might have......
We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... policy changes requests, updating payment details make claims and cancel requests our expectations: eu citizenship or a residence permit in portugal......
