CUSTOMER SERVICE SPECIALIST WITH FRENCH
Descrição da oferta de emprego
This is a great opportunity to work with a dedicated team providing topnotch customer service.
Role Overview.
In this role you will be the goto person for our customers helping them with various inquiries.
Your primary responsibilities will include addressing questions about subscriptions solving billing issues and offering technical support all with the aim of ensuring customer satisfaction.
Main Duties.
Customer Interaction.
Respond to customer calls with professionalism offering guidance and support tailored to their needs.
Issue Resolution.
Deliver personalized solutions to address subscription questions billing problems and technical challenges.
Team Collaboration.
Live the companys values and contribute positively to a teamoriented work environment.
What You Need.
Language Skills.
Fluency in French at a native or C2 level is required.
No Previous Experience Required.
We welcome those eager to learn and develop their skills in customer service.
Eligibility.
Candidates must possess a valid EU ID or residence card.
Position Details.
Work Location.
This role is based in our office in Porto with all work performed onsite.
Shift Schedule.
Rotating shifts from Monday to Saturday between 7 am and 7 pm.
Start Date.
We are looking for candidates who can begin in December.
Why Apply Joining this team means becoming part of a leading telecommunications company renowned for its customerfocused approach and innovative services.
Youll benefit from thorough training competitive benefits package and ample opportunities for career development.
Take the next step in your career and join us in Porto for an exciting and rewarding journey! Remote Work.
No
Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 01/11/2024
- 30/01/2025
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Provide account and application support to customers namely with regards to software functionality... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... our expectations: eu citizenship or a residence permit in......
Requisitos do trabalho profile:french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Twoje zadania: możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogólnych i problemów związanych z pomocą techniczną za pośrednictwem telefonu, poczty elektronicznej, czatu i kanałów wiadomości społecznościowych (zgodnie z przydzielonymi kanałami) możliwość dostosowania głosu i......
Requisitos do trabalho mandatory proficiency in french and english strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
This position provides customer service support and resolution of routine problems regarding client's product or services... schedule: full-time schedule of 40 hours a week, monday to friday, with the breaks provided by law... job description: interfaces with customers via inbound calls, outbound calls......
We are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty... our client is looking to expand their team in lisbon, to deliver premium service to italian speaking......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
