CUSTOMER SERVICE QUALITY/TRAINER - GERMAN AND FRENCH SPEAKER (REMOTE)
Descrição da oferta de emprego
A Day in the life of...
Development and implementation of standard methodologies of training Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines Leverage the Learning Management System to ensure training development and the accuracy of records What will make you successful Advanced knowledge in German and French Knowledge in English or Portuguese Experience using help desk software and remote support tools Knowledge of CRM systems and social media/Community Management Previous knowledge on Consumer Handling (3-year experience - preferable) Experienced in leading, training and coaching teams What we offer Local and International Exposure Flexible working environment Engagement and wellbeing activities Os candidatos interessados, em cumprimento do definido no Regulamento (UE) (RGPD), são convidados a ler a política de privacidade em pt.
igroup.
om > Política de Privacidade Candidatos Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada p
Detalhes da oferta
- Gi Group SpA
- 05/12/2024
- 05/03/2025
Demonstrate reliability and trustworthiness... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓reliable professional and progressive mindset... ✓customer satisfaction orientation......
Demonstrate reliability and trustworthiness... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓reliable professional and progressive mindset... ✓customer satisfaction orientation......
Tasks provide exceptional customer service via chat, email, and phone... strong communication skills, both verbal and written... excellent problem-solving skills and patience when dealing with users... ability to work independently and manage multiple tasks efficiently... educate users on the platform's......
Tasks provide exceptional customer service via chat, email, and phone... strong communication skills, both verbal and written... excellent problem-solving skills and patience when dealing with users... ability to work independently and manage multiple tasks efficiently... educate users on the platform's......
Start: 8th january tasks:tech support, voice/email/chatassist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels)......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
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