CUSTOMER SERVICE AGENT FOR PHONE AND EMAIL SUPPORT
Descrição da oferta de emprego
This person leverages a deep understanding of the iService application to provide customer support and enhance client support systems.
Duties and responsibilities * Develop a detailed knowledge of iService configuration options.
* Understand how iService clients use the application to support various forms of business communication with their customers.
* Provide tier 1 support to all clients primarily via e-mail.
* Works in a consultative fashion with other departments as an advisor of client needs and market direction.
* Provide account management services in the form of periodic conference calls and meetings to key clients in North America.
* Develop client support materials, such as training material and emergency procedures.
* Other duties as required by business conditions or as assigned Qualifications * Strong English language skills.
* Previous experience using business software.
* Ability to think and act strategically and proactively.
* Ability to understand business requirements.
* Good writing ability.
* Experience using web design tools is not required, but desired.
Working conditions - This position works from home.
A good computer, internet connection, and headset are required.
Background check required before access to confidential information is provided.
Physical requirements - No special physical requirements.
Direct reports - None Análise de Negócios Suporte ao Cliente Atendimento ao cliente Gramática Língua Inglesa Training Development ID do Projeto.
# Sobre o projeto 13 propostas Aberto para ofertas Projeto remoto Ativo em 1 minuto atrás
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 21/12/2024
- 21/03/2025
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
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