CUSTOMER SERVICE ADVISOR
Descrição da oferta de emprego
Customer Service Advisor (Italian) Location.
Porto Portugal Work model.
Onsite Employment type.
permanent contract Remuneration.
Base salary bonuses.
DUTIES AND RESPONSIBILITIES.
Customer support to Italianspeaking customers by phone email chat and social media channels Support our merchants for all questions and inquiries about our product and service Actively work on the optimisation of all processes related to our customers to constantly increase the happiness of our merchants Closely work with other departments together for example Sales and Marketing REQUIREMENTS.
Native/fluent in Italian both verbal and written (C2 level).
Fluent in English (minimum B2 level) Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers Ability to take stressful situations well Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone tablet or computer is easy for you) Good and customerfriendly service is the highest priority for you Curious and persistent in solving issues Organised and can keep a cool head even in stressful situations OFFER.
Working hours.
Monday to Friday between and with the possibility to extend late shift until as per client agreement Workload.
40h/week (full time) A dynamic and creative team with a positive and friendly atmosphere Food vouchers Guidance and tools to reach your full potential Training Conditions Duration.
30 calendar days Schedule.
Monday to Friday between and To apply for this position and to explore many other exciting opportunities visit and apply through our career page.
Gross 950x14 monthly bunuses(100 language 100 skill100 attendanceup to 120 performance) 6/day meal card start 04th November Abroad.
4 weeks in a hotel up to 700 reimbursement after 90 days From Portugal.
2 weeks hotel up to 150 If the candidate is based in Portugal needs to live above Coimbra.
International candidate are not affected.
The 30 days of training period will be paid differently as the candidates will receive a daily amount per training day attended which totalizes around 660 net.
Language.
100/month x 12 Skill.
100/month x 12 Performance bonus (gross).
up to 120/month x 12 Attendance bonus (gross).
100/month x 12 Meal allowance.
6/per working day (paid in meal card) Remote Work.
No
Detalhes da oferta
- TOPTALENT
- Indeterminado
- 17/10/2024
- 15/01/2025
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