CUSTOMER SERVICE ADVISOR
Descrição da oferta de emprego
WORK MODE On site DUTIES AND RESPONSIBILITIES Customer support to Germanspeaking customers by phone email chat and social media channels Support our merchants for all questions and inquiries about our product and service Actively work on the optimization of all processes related to our customers to constantly increase the happiness of our merchants Closely work with other departments together for example Sales and Marketing REQUIREMENTS Native/fluent in German both verbal and written (C2 level).
Fluent in English (minimum B2 level) Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers Ability to take stressful situations well Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone tablet or computer is easy for you) Good and customerfriendly service is the highest priority for you Curious and persistent in solving issues Organized and can keep a cool head even in stressful situations OFFER Working hours.
Monday to Sunday between and with the possibility to extend late shift until as per client agreement Days off.
2 days (rotative) Workload.
40h/week (full time) A dynamic and creative team with a positive and friendly atmosphere Food vouchers Guidance and tools to reach your full potential TRAINING DURATION 30 calendar days SCHEDULE Monday to Friday between and To apply for this position and to explore many other exciting opportunities visit and apply through our career page.
x14 monthly bunuses(100 language 100 skill100 attendanceup to 120 performance) 6/day meal card Abroad.
4 weeks in a hotel up to 700 reimbursement after 90 days From Portugal.
2 weeks hotel up to 150 If the candidate is based in Portugal needs to live above Coimbra.
International candidate are not affected.
The 30 days of training period will be paid differently as the candidates will receive a daily amount per training day attended which totalizes around 660 net.
Language.
100/month x 12 Skill.
100/month x 12 Performance bonus (gross).
up to 120/month x 12 Attendance bonus (gross).
100/month x 12 Meal allowance.
6/per working day (paid in meal card) Remote Work.
No
Detalhes da oferta
- TOPTALENT
- Indeterminado
- 21/08/2024
- 19/11/2024
Your profile:-native level of arabic (written and spoken);-fluency in english (b2); high school diploma (or equivalent);-player and support oriented attitude, with a knack for helping others;-team player with strong problem solving and conflict management skills;-passion for video games and mobile applications......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......
Resolve product or service problems by clarifying the customer's complaints... give real-time, accurate information that empowers the customer to make decisions... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Your next job, without boundaries! we are offering a great work experience in lisbon, portugal for a role as a multilingual customer advisor( german, dutch, french, italian, russian, turkish, spanish) why a customer advisor role is great for your professional and personal development: live in lisbon......
The ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... responsibilities include handling customer queries and providing technical support... join a multicultural team and advance your career as a......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓well organized, valuing excellent work ethic and acting with integrity... ✓team building activities organized by cluster and/or......
