CUSTOMER & TECHNICAL SUPPORT &#; ITALIAN SPEAKER
Descrição da oferta de emprego
In this role, you will be responsible to answer all customer questions and clarifying, when needed, any information about our client’s software, through phone and email.
You will be supported by the best professionals, processes and software-tools, as well as have access to crucial training that will lead you to success in your new challenge.
Are you ready for your new adventure? Apply! Responsibility Be a relentless advocate for the customers and their issues; Providing the necessary help to solve all customer’s technical issues, through phone and email; Ensure customer satisfaction, presenting creative solutions to their issues; Never rest until regained customer’s confidence in the brand; Provide recommendations to engage with customer’s needs; Have a central role within the internal organization.
Your Profile Native written and verbal communication skills in Italian; Good knowledge of English (B2 level); Customer oriented with strong decision-making skills; Excellent communication and good argumentation skills; Ability to solve technical issues in a creative way; Ability to build and maintain positive relationships with customers; Basic knowledge of Windows and MS Office.
Our offer Opportunity to work in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sports activities, and organized events.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work® Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than employees, from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 04/11/2024
- 02/02/2025
Provide customer tech support via phone and email, serving as the client's first point of contact... use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands......
Requisitos do trabalho fluent italian speaker... customer satisfaction orientation and proactivity... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... professional career progression......
Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction... positive attitude, customer satisfaction orientation and proactivity......
Our international client is seeking a highly motivated and experienced german-speaking customer support agent to join their team in barcelona... if you are a native german speaker with a passion for providing top-notch customer service, we encourage you to apply for this exciting opportunity......
Customer service: deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds... customer satisfaction: aim for the highest customer satisfaction survey scores by actively updating customers on status and resolution progress... order management: log and follow......
Give real-time, accurate information that empowers the customer to make decisions... as a turkish customer support advisor, you will:-assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests......
Appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
