CUSTOMER ADVISOR TOURISM (M/F) – GERMAN SPEAKERS - REF:
Descrição da oferta de emprego
Main responsibilities.
• Handle all telephone calls in line with service standards and procedures; • Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests; • Provide relevant information to customers in order to improve customer service and loyalty; • Assist customers with their online bookings and other web enquiries; • Inform customers about web features and content; • Assist with internal support and training of new staff when required; • Participate in specific operational projects where required.
What we are looking for.
• Fluent in German (English language skills are considered an advantage); • Excellent verbal and written communication skills; • Very good knowledge of Microsoft Office package; • Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.
• Ability to organize and prioritize; • Ability to work flexibly to business needs and under pressure; • Ability to think outside the box and be open to new challenges; • Flexibility to attend supplier training and/or education events; • Schedule flexibility.
• Appropriate working environment and conditions at home (space with privacy to work 8h day without noise); • Fiber internet service (mandatory); What we offer.
• Multicultural environment; • Career progression possibility; • Dynamic team.
If you are the candidate we are looking for, send us your CV and join the team!
Detalhes da oferta
- ManpowerGroup Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 11/10/2024
- 09/01/2025
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