CLIENT SERVICES MANAGER | FRENCH & ENGLISH
Descrição da oferta de emprego
Our client is a leading company specializing in innovative personal insurance solutions tailored for families and employees.
Their expert team assists decision-makers in selecting employee benefits plans, whether standard or custom-made, to meet their unique needs.
Key Responsibilities.
Reporting to the Regional Manager, you will lead and support a team of 6 to 12 employees, ensuring the consistent delivery of exceptional customer service in the international health insurance sector.
Your mission is to enhance client satisfaction while driving efficient, client-centered operations.
You will also focus on fostering a culture of continuous improvement, coaching your team to meet and exceed customer expectations, and ensuring full compliance with company policies and industry standards.
Your Responsibilities Include.
Monitoring and analyzing activity reports to track performance.
Ensuring satisfaction for all stakeholders, including policyholders, partners, internal teams, and external customers.
Upholding and promoting quality standards across your team.
Contributing to process improvements to boost quality, efficiency, and timeliness.
Representing the company by preparing and delivering key presentations and meetings.
Managing and resolving client complaints in a timely manner.
Collaborating closely with sales managers to further enhance client satisfaction.
Managing customer relationships within your scope, ensuring proximity, satisfaction, and growth.
Setting and challenging both individual and team objectives.
Identifying talent within your team and supporting their growth by understanding their training and development needs.
What You Bring to the Team.
Proven experience in improving customer journeys, client services, or similar roles.
A degree in insurance or management is a strong plus.
Demonstrated experience in a managerial role.
Exceptional attention to detail, organizational skills, and a results-oriented mindset.
Adaptability, with the ability to build strong, trusted relationships.
A collaborative team player with excellent listening skills and a commercial mindset that will drive success in your role.
What Our Client Offers.
Permanent employment contract.
Competitive salary package.
Additional benefits, including health insurance and annual bonuses.
A hybrid work model for a balanced work-life approach.
A Monday-to-Friday work schedule, between 8 AM and 7 PM.
The opportunity to work for a well-established and reputable company.
Send us your up-to-date CV! Os candidatos interessados, em cumprimento do definido no Regulamento (UE) (RGPD), são convidados a ler a política de privacidade em pt.
igroup.
om > Política de Privacidade Candidatos Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso.
Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.
om/portugal > Compromisso Social
Detalhes da oferta
- Gi Group SpA
- 09/12/2024
- 09/03/2025
Did you know? fujitsu is the world's fifth-largest it services provider and no... possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services......
Did you know? fujitsu is the world's fifth-largest it services provider and no... possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services......
Our expectations: eu citizenship or a residence permit in portugal you speak french in proficiency (c2) you speak english (b2) you would like to work from home in south portugal you like interacting with people we offer: full time employment working shedule: monday to sunday – 8 am to 9 pm, 2 rotational......
Requisitos do trabalho • bachelor level or equivalent (not mandatory); • be eligible for an iefp internship; (mandatory) • no finance and management skills necessary but good analysis capacity and affinity with numbers, • deadline management, • good relationship skills and team spirit, • knowledge and......
Praca z domu w dzielnicach: braga procesy rekrutacyjne online! twoje: zadanie pomaga klientom kanałami (e-mail lub telefon) z zastosowaniem i profesjonalnym... nasze oczekiwania: obywatelstwo ue lub drugie na pobyt w portugalii znasz biegle język niemiecki (c2) mówisz po angielsku (b2) chcesz......
✅ urgent support client français pour service de streaming – télétravail – début 9... public holidays (2 rotational days off)our client is a premier streaming service that offers a vast collection of movies, tv shows, and original content from well known brands! the platform delivers magical entertainment......
Oferta de posição como spa manager procura-se spa manager para ser terapeuta e spa manager em boutique hotel de luxo na ilha de são miguel, açores, portugal... requisitos do trabalho requisitos: - experiência como spa manager - terapeuta com versatilidade em vários tipos de massagens (clássicas e exóticas)......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......
Did you know? fujitsu is the world's fifth-largest it services provider and no... possibility to work only 35h per week with our gimme5 program! fujitsu is the leading japanese information and communication technology (ict) company offering a full range of technology products, solutions and services......