CLIENT SERVICE MANAGER DUTCH
Descrição da oferta de emprego
The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Position.
Client Service Manager (Dutch) Location.
onsite in Lisbon Portugal Employment type.
Permanent DUTIES AND RESPONSIBILITIES.
Conduct Service Management Reviews.
In collaboration with key Client stakeholders establish and maintain service management reviews to ensure Clients services and performance are aligned with the Customers business plans Coordinate regular contract reviews capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
Maintain visibility of overall Customer health ensuring regular reviews with key stakeholders to care for any red flag issues benchmarking on future opportunities and overall compliance of the contract.
Manage Customer enablement duties such as provider portal overview training access requests and ongoing Customer needs Manage Service Level assessment reporting and conduct analysis on the trends and patterns; Provide the SLA reporting.
Collaborate with service assurance delivery and finance for recommendations and service improvement plans when warranted Review Key Performance Indicators (KPIs) and provide action plans when necessary.
In tandem with Operations and Service Delivery and the Customer continue to seek areas for process enhancements streamlining and driving improved performance collectively.
REQUIREMENTS.
Bachelors / Masters degree or equivalent in a related field Excellent knowledge of Dutch and English (C1) Previous/Proven experience in Customer Success/Account Management (Ideally Telco/Finance/BPO) BENEFITS.
Permanent contract Competitive salary Private health and life insurance from day one in the company Working hours.
Monday to Friday Onsite Work Module Meal allowance on card/voucher
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 21/08/2024
- 18/11/2024
✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓type of contract: non-fixed term employment contract(permanent contract) job type: full time ✓salary: up to 1,645euros monthly(excluding......
Requisitos do trabalho profile:dutch c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... you will be part of a multicultural team based in lisbon, where you will provide outstanding multi-channel support tousers of the service... requirementsat least 12 months of direct customer service......
✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... public holidays (2 rotational days off)our client is a premier streaming service that offers a vast collection of movies, tv......
Oferta de posição como spa manager procura-se spa manager para ser terapeuta e spa manager em boutique hotel de luxo na ilha de são miguel, açores, portugal... requisitos do trabalho requisitos: - experiência como spa manager - terapeuta com versatilidade em vários tipos de massagens (clássicas e exóticas)......
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Vos missions portés par une forte croissance, nous recrutons un(e) conseiller(e) relation client... vous faites preuve d’un sens client développé, d’un esprit de travail collaboratif/collectif, de curiosité et d’esprit d’analyse... après une formation interne au métier et aux outils de gestion, vous......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......