CLAIMS OPERATOR - FRENCH SPEAKER (M/F/D)
Descrição da oferta de emprego
Our client is a Shared Services Center based in Lisbon.
Your new role.
Ensure reception of telephone calls and emails; Receive, analyze, process customer/supplier claims; Identify responsabilities and launch requests for expertise if applicable; Alert and monitor claims on a daily basis with the declarants and, where applicable, with the car manufacturer; Manage the transport of damaged vehicles transferred to a new client, if applicable; Analyze, control and validate disputed purchase invoices; Initiate and follow, if necessary, litigation procedures until the file is closed; Identify and report events or malfunctions that need to be reported to management; Establish an activity report that summarizes key elements; Draw up continuous improvement processes; Record operations and update data in the tracking file; Carry out administrative follow-up until payment of the invoice by the responsible carrier; Participate in monitoring indicators (KPI) and/or statistics.
What you'll need to succeed.
Bachelor's degree in a related field; Languages.
French mandatory (C1) and English (B2); Experience in claims management would be a plus; SAP knowledge would be a plus; Good knowledge of Microsoft Office, with Excel in particular.
What the company can offer you.
3 Days of remote work per week; Health Insurance; Annual bonus; And other company benefits.
What you need to do now.
If you're interested in this role, send us your updated CV.
#LI-DNI # -
Detalhes da oferta
- Hays
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 08/10/2024
- 06/01/2025
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