CIM EXPERT SERVICES LEAD

Position Snapshot Location: Lisbon (Portugal) Company: Nestlé Business Services (NBS) Full-time/Hybrid mode Fluent in English About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. Position Summary For our Nestlé Business Services, we are currently looking for a CIM Services Lead. The CIM Services Expert Lead is accountable for leading the Services for the global Customer Investment Management solutions, ensuring stable operations and improved/increased market usage of the Global CIM tools & processes. They lead and oversee the CIM Functional Experts & Operational Services Lead to deliver above-market operational services, drive increase in market adoption and usage of CIM (processes, technologies & services) and support deployment of new-to-Nestle CIM functionalities to continuously improve and extend CIM capabilities across the markets. They are responsible to ensure appropriate & effective governance of CIM Services that contribute to continuous improvement of CIM capabilities. A day in the life of... Lead CIM Services team, sustaining the service lines, promoting standards, best practices, technology usage, KPIs, and value frameworkEstablish benchmarks and targets and take a proactive leadership role to assess current support scope versus expectationsContinuously measure CIM Services performance, leveraging key performance indicators (KPIs) and dashboardsIdentify CIM service line issues and opportunities through analysis of data and feedback, to identify new CIM service opportunities as requiredProactively engage with stakeholders to align the support services with business vision and expectations.Contribute to functional design & continuous improvement of new or upgraded services, working closely with Global Commercial Excellence & Global IT MSELead governance to ensure ongoing effective CIM support servicesEscalate challenges and issues through governance for resolutionProvide support and coaching to CIM Functional Experts and guidance to Operational Services LeadOversee delivery of market improvement actions plans, together with CIM Services Team/MSE IT/Market teams as appropriateAdvocate for the implementation and usage of Global CIM Solutions and Services, sharing success stories to increase adoption & satisfactionFoster team spirit and collaboration between both technology and business resources to ensure efficient and optimal output of the collective team What will make you successful Experience: At least 5 years operational business experience, related to Commercial functions (Account Manager, Commercial Excellence, Commercial Development, Sales Finance, Sales Administration)Proven line management experience as well as in coordinating internal teams and vendors workDemonstrated experience Sales planning systems (Trade Promotion Management (TPM)/Trade Promotion Optimization (TPO)) deployment & usage with strong track record in setting up new operating modelsProven track record of taking ownership and successfully delivering results in a fast-paced, dynamic & environmentStrong experience in change management, ideally including internal and external stakeholder engagementExperience in effective communication & presentation at different levels within a large corporate organization incl. stakeholder managementPreference to have worked in a global environment and with virtual teams Skills & Attitude: Strong Customer Service orientationAble to deal with ambiguity and transversally influenceStructured thinker, with ability to organize and prioritize work effectivelyStrong analytical and problem-solving mind set with attention to detailAbility to make sound decisions in complex situationsNaturally curious, with an aptitude for learningInterest in digital solutions and tech savvyAbility to work autonomously with proactive attitude (self-starter)Good communication skills (both verbally and written)Ability to lead and motivate others and foster strong team spirit What we offer Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: Development of expertise in Nestlé’s Shared Services BusinessImmersion in a culturally diverse teamLocal and international exposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceMeal allowance cardFlex Benefits - at NBS you can choose what benefits are more suitable for youMake part of the Nestlé Club and get discount in several partnersFree coffee (and good coffee) at the officeShop with special discounts for employeesCompany equipment according to professional needsMedical support available at the office (in Lisbon)E-learning courses and training program to get you where you aim to beCareer progression and possibilities for international career