CCI OUTBOUND EXPERT
Descrição da oferta de emprego
Marley Spoon is a direct-to-consumer manufacturing business with a waste free supply chain.
We deliver top quality fresh ingredients in the exact quantities required with chef-designed easy-to-cook recipes, to thousands of households across the globe.
Together we build brands customers love.
Currently we operate various brands that are serving households in the US, Europe, and Australia.
Marley Spoon, Martha Stewart & Marley Spoon, and Dinnerly.
So, ready to cook up an application? Our Customer Communications Team is now looking for a Outbound Customer Communication Expert to join us.
This role focuses on customer retention, reactivation, relationship management, and assisting with customer insights/research via phone support.
The ideal candidate will be a skilled communicator with a passion for delivering exceptional customer experiences and driving customer loyalty.
Key Responsibilities Customer Retention.
Engage with customers to understand their needs, concerns, and reasons for potential cancellations.
Develop and implement personalized retention strategies to maintain customer loyalty.
Provide exceptional service and solutions to ensure customer satisfaction and retention.
Customer Reactivation.
Engage with inactive customers and develop targeted campaigns to re-engage them.
Conduct outreach through phone calls to re-establish relationships.
Offer tailored incentives and promotions to encourage customers to return.
Customer Relationship Management.
Build and maintain strong relationships with customers by providing consistent, high-quality service.
Serve as a point of contact for customer inquiries, complaints, and feedback.
Regularly follow up with customers to ensure their needs are met and to foster long-term relationships.
Customer Insights Support.
Gather customer feedback to identify trends, preferences, and areas for improvement.
Collaborate with cross-functional teams to share customer insights and contribute to product/service enhancements.
Carry out surveys with customers on new products and features
Detalhes da oferta
- Truphone
- Em todo Portugal
- Indeterminado - Indeterminado
- 31/10/2024
- 29/01/2025
A nabalia energía, comercializadora no setor energético há mais de 8 anos, encontra-se a recrutar um assistente call-center (m/f) – inbound e outbound, com experiência no sector energético, para integrar os nossos escritórios em carnaxide... o que esperamos de si? • angariação e fidelização de novos......
Ec2, cloudfront, route53, load balancers terraform ansible monitoring tools, esp... you support the agile product team in maintaining and optimizing the adobe experience manager (aem) platform hosted mainly on aws ec2 instances... datadog http protocol rest apis continuous integration, delivery & deployment......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Profile and skills we look for: - bachelor’s degree in mathematics, information technology or computer science; - at least 3 years of relevant professional experience as a business analyst or as a functional expert on credit risk, ifrs9, basel regulations or stress tests; - previous banking experience......
Certificado de habilitações e/ou de formação que ache conveniente enviar... atendimento e realização de chamadas telefónicas, nos seguintes termos: *contactos inbound- atendimento telefónico dos cidadãos, cumprindo as normas de ética e boa conduta;- prestar informações e esclarecimentos relacionados......
Flexibilidade para lidar com diferentes tarefas e prioridades... atendimento de chamadas (serviço de apoio ao cliente) receber e responder a chamadas de clientes, fornecendo informações e resolvendo questões de forma eficiente e empática... experiência anterior em contact center (preferencial); proatividade......
You own lead qualification from inbound leads and outbound prospecting to create and close incremental business opportunities with prospects and existing customers... if you are a results-oriented hunter type of person and enjoy working in a team environment, we would like to meet you......
Excellent communication skills problem solving sense of responsibility outros dados de posição handling inquiries from new and existing customers (small and medium-sized businesses) by phone, email, and live chat; outbound callbacks by phone and proactively contacting all customers who previously......
Job description: interfaces with customers via inbound calls, outbound calls, or through the internet depending upon client requirements... we're selecting call center operator (m/f) for a company in the services sector located in porto... the selected person will carry out the following functions: -......
Review graphic content that has been received from users to ensure that it complies with the community guidelines review, classify and / or eliminate highly sensitive content comply with instructions, procedures related and complementary to the role comply with corporate confidentiality policies and......