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B2C CUSTOMER EXPERIENCE SPECIALIST JOB DETAILS | NESTLE OPERATIONAL SERVICES WORLDWIDE SA

Albergaria a Velha - Aveiro

Descrição da oferta de emprego

Recrutamento | B2C Customer Experience Specialist   Queremos reforçar a equipa de Customer Experience e vamos iniciar um processo de recrutamento interno para a função de  Customer Experience Specialist.
Os Planos de Assinatura Nespresso vieram fazer a diferença na experiência do nosso cliente com a marca.
A reportar à Concierge&Subscription Team Leader, irás ter como principal objetivo dar resposta às solicitações/reclamações dos nossos clientes subscribers através do teu know-how e expertise funcional, bem como proactivamente contactar os mesmos consolidando a sua relação com a marca.
Em simultâneo, antecipar e perceber as expectativas dos clientes através de outbounds é também uma das prioridades desta equipa.
Se o teu foco reside na melhoria de processos, nos resultados, na qualidade de serviço e na diferenciação da experiência do cliente, esta vaga é para ti.
Os candidatos deverão ter.
• 1 a 2 anos de experiência em vendas (mandatório) • 1 a 2 anos de experiência em Customer Facing (mandatório) • Domínio Microsoft Office, na ótica do utilizador (Outlook, PowerPoint, Excel...) • Bom nível de Inglês (preferencial) • Boa capacidade relacional e de comunicação • Agilidade a trabalhar com várias plataformas em simultâneo  - Multitasking • Disponibilidade para trabalhar a partir de Linda-a-Velha  - Presencial
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Detalhes da oferta

Empresa
  • Nestle Operational Services Worldwide SA
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 31/10/2024
Data de expiração
  • 29/01/2025
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