APPLICATION SUPPORT ANALYST

Company Description Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments.
As part of Groupe BPCE, Natixis counts nearly employees across 38 countries.
Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation.
Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.
Counting with more than employees, Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid structure.
Its unique culture gives true meaning to a “beyond banking” personality.
to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.
Job Description Project  Within the IT department of Risk, PnL & ALM (RPA), the Market Risk team maintains a set of applications that are used by Natixis to calculate all relevant metrics that are used to monitor the financial activities of the bank.
These are applications used in a daily basis, and for which there is a project to ensure high availability by providing technical support, monitoring and maintenance that includes the evolutive and corrective improvement.
Job Description   Risk Monitoring and Production Support team is a centralized application support team working in a sensitive and critical environment, with a combination of dedicated resources, technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Market Risk department.
The applications supported by the team is mostly written in Java, C++; Scala, SQL and Scripting.
It also features Hadoop, Oracle and Sybase databases.
Role  The role for Support Application Engineer aims to.
Provide production support with dedicated KPI’s to end-users for all application issues and  respond to queries in a timely manner  Investigating and debugging logs and source code to find bugs and issues   Effectively manage and solve production incidents  Work in a 1st / 2nd / 3rd line IT Support role  Pro-actively provide information to users on the progress of outstanding support  Monitor applications and infrastructure in an effective way, compliant with the established SLA  for the business lines  Contribute consistently to the continuous automation and improvement of the applications  Enhance user’s satisfaction by solving incidents/problems effectively and efficiently ensure the proper troubleshooting and incidents follow up  Create and maintain comprehensive project documentations  Qualifications Must-have  Academic background in either Computer Science (or similar IT degree), Economics or Finance  Passion and experience in 1st and 2nd IT Support role related tasks  Excellent debugging and problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment  Empathy and ownership of customer issues  Strong interpersonal, relationship, management, and communication skills  Ability to promote process improvement  Proven experience in PL/SQL and SQL programming languages.
Understanding in object-oriented languages  Familiarity with basic Financial concepts  Proficient in English (min B2).
Nice-to-have  Experience with Oracle; Hive database  Experience with VBA; SQL Workbench; GitLab, Control-M, BitBucket; CFT; Jenkins; Kakfa; Big   Data; Unix, Business Intelligence  Familiarity with basic ITIL   Familiarity with Jira / Confluence   Knowledge of French.
Additional Information #MuchMoreThanJustAJob  Early morning.
Campo 24 de Agosto.
In 4 minutes, you are clocking in at the office.
After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day.
It's going to be a busy one.
French class before lunch and, just after, quick medical appointment at Natixis doctor's office.
Lunch break.
Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.
Back inside.
Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35).
The afternoon went flying (tasks, reports, calls, some jokes with your teammates).
End it on a high note.
just one PlayStation game or the final match for that ping-pong tournament.
Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy.
Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands.
If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.
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