APPLICATION PRODUCTION SUPPORT

Do you know AskBlue? We were born in , and we provide services in the field of information technology.
We are looking for  Application Production Support to join our company in one of our projects, in Lisbon.
Responsibilities The candidate Is responsible for deploying application by setting up the environments according standards, troubleshooting and produce accurate documentation; Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud); Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.); Adopts global and departmental guidelines, IT best practices and IT Security recommendations; Define tactical solutions to resume processes as quick as possible; Contribute to solve incident and find out the root cause; Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities; Perform regular reviews of scripts before UAT phase; Perform a regular report to Project Manager/Technical Leader of server and application points to improve; Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts) Perform a capacity planning for projects at least once a year Provide support to projects regarding definition of solutions Participate on the standardization of practices Participate on the validation of migrations done of servers instances Participate on the evolution of servers tools Requirements At least 10 years-long experience Teamwork attitude.
work cooperatively toward a common objective Accuracy.
manage details to fully achieve required objectives and safeguard the context Stress management and self-control.
be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking Problem solving.
consider issue by gathering relevant information, analysing data, evaluating alternatives to find out tactical solutions Strong analytical skills.
break down problems into components by identifying relevant issue and recognizing connections Responsiveness.
promptly address needs based on understanding their priorities and constrains Autonomy.
manage own work in order to take the appropriate actions Proactivity.
be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues                                                                                                                                                                                                                                                                                                                                Main Tasks Support the business in their IT needs and understand the business workflows and scenarios                                                                   Maintaining a proper coverage in their designated shift                                                               Voluntarily picking up work and tasks as received over email, phone or in person                                                                           Provide business, team members and other project/task partnering teams updates on the issue/task/project                                                                  Understand the underlying issue and the associated patch fix/release and identify systemic issue                                                                          Contribute towards better post-release checkouts                                                                        Improving day to day tasks by writing scripts and automate tasks that are procedure oriented                                                                 Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team                                                                                 Technical Skills.
First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support                                                At least 10 years’ experience in a similar position (Production Support)                                                General IT infrastructure knowledge                                                     Being confortable with working on different Operating Systems (Windows, linux - Red Hat)                                                       Windows (power shell, active directory, Event logs, …)                                                 Application Performance Monitor (Dynatrace preferable)                                                          Good understanding of the ITIL norm especially Incident, Change and Request Management and practices                                                        Devops Toolchain (Ansible, Jenkins, …)                                                 Knowledge in RPA (Blue Prism preferable)                                                         relational database concepts’ knowledge            English (Mandatory).
N3 - Expert      French is a Plus                                 Work Arrangement   Hybrid Offer.
Health Insurance; 3 and a half days of leave per year + 22 vacation days; Unlimited access to Udemy.
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