ANALYST, CUSTOMER SUCCESS OPERATIONS (SPANISH/PORTUGUESE)

Company Description Who We Are Cint is a pioneer in research technology (ResTech).
Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more.
The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
We are feeding the world’s curiosity! Job Description Digital transformation has turned traditional business models on their heads.
Business leaders look to companies that can offer technology-enabled solutions to drive their processes and value chains.
Cint is a leader in the market research industry’s current transformation from traditional to online and digital methodologies.
The company’s industry-leading SaaS platform technology enables businesses to quickly and effectively access audiences and data for online market research and insights.
The Opportunity Cint’s SaaS business, Cint Marketplace, is looking for an Analyst to join our Customer Success Operations team.
The Customer Success Operations team provides software support for our Customer Success Team as well as guides our customers to technical resolutions.
Ideal candidates have a passion for team collaboration, customer satisfaction, and problem-solving.
Qualifications Fluent in Spanish or Portuguese(verbal and written) and proficient in English Bachelor’s degree (Business Administration, Information Technology, Computer Science or related discipline preferred).
MBA preferred Mastery of the English language for both written and verbal communication 2-3+ Years of Work experience preferred (SaaS support experience a plus)Familiarity with Internet protocols and API frameworks preferred Basic understanding of modern software tools and reporting Enjoys solving problems and prefers analytical methods Strong communicator and flexible team player Proven ability to communicate in a customer-facing environment Easily able to retain new knowledge and apply that to their day-to-day Extremely thorough and detail-oriented in both communication and analysis Must be able to work in a fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously Additional Information Bonus points if you have.
Experience managing Enterprise SaaS or Subscription based clients Previous experience supporting software or SaaS products A good understanding of software and technology solutions Our Values Collaboration is our superpower We uncover rich perspectives across the world Success happens together We deliver across borders.
Innovation is in our blood We’re pioneers in our industry Our curiosity is insatiable We bring the best ideas to life.
We do what we say We’re accountable for our work and actions Excellence comes as standard We’re open, honest and kind, always.
We are caring We learn from each other’s experiences Stop and listen; every opinion matters We embrace diversity, equity and inclusion.
More About Cint In June , Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January , completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney.
(www.
int.
om) I'm interested I'm interested Privacy Policy Imprint