EMPREGO MARKET RESEARCH AND CUSTOMER PORTO, PORTO

Problem resolution: identify and solve issues related to subscriptions billing and technical challenges delivering personalized and effective solutions...

A problem-solving and solution-driven mentality... navigating different online it tools and browsers to provide accurate information and follow set processes...

• a problem-solving and solution-driven mentality... • navigating different online it tools and browsers to provide accurate information and follow set processes...

• effectively communicate customer status and risks to internal and external stakeholders... • deliver and contribute to creating one-to-many customer engagements...

Analytical thinking and the ability to analyze challenges and formulate solution proposals... assisting in the identification and documentation of technical-level...

Receiving inbound calls from customers contacting us about their contract communicating with existing customers and internal customers (other departments) answering...

Language skills: portuguese and english fluency (oral and written)... curious mindset and can-do attitude... provide engaging customer experiences for audiences...

* language skills: portuguese and english fluency (oral and written)... * curious mindset and can-do attitude... we ultimately believe in unleashing all talent and...

Analysing customer behaviour... entering and updating customer information to the internal database... career growth and personal development...

customer relationship management and digitized processing of customer contacts, focused on health insurance... come and work with us...   as a customer service specialist...

We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives... accountability, collaboration, simplicity...

What you will do in this role as a customer service representative, you will: give customer support by handling customers’ questions and concerns about the product/service...

* experience in developing and deploying python microservices to handle large-scale data and requests... * strong expertise in python and familiarity with data science...

Identify and leverage upselling and cross-selling opportunities... passion for teaching, and a positive attitude towards issues and challenges...

Rotative and late shifts... a problem-solving and solution-driven mentality... navigating different online it tools and browsers to provide accurate information...

Training and onboarding... resolve customer issues and answer questions related to airline services and products... provide exceptional customer support via phone...

Empathetic and patient-focused attitude... training and work modality... excellent communication and interpersonal skills... handling complaints and resolving issues...