EMPREGO PORTUGUESE QUALITY ASSOCIATE ROLE LOURES, LISBOA

Undertake any additional tasks commensurate with the role as and when required... prepares sops, department iops, quality related reports and change control documents...

Manage and control all quality control activities in accordance with identified quality assurance standards, company procedures, client specifications, contract...

Master quality control processes and tools... make quality and timely decisions based on multiple sources of data... manage and control all quality control activities...

The ideal candidate has: • minimum 3 years of experience in a customer facing role within contact centre; • minimum 1 year of experience in leading and/or influencing...