EMPREGO SENIOR CUSTOMER SUPPORT AND LISBOA, LISBOA

Timing your time is now!...   selecionamos candidatos com os seguintes requisitos:   experiência anterior mínimo 3 a 5 anos na área administrativa, comercial e...

* experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for...

We are equipped with the tools and support to thrive as specialists and grow within catawiki... strong analytical and critical thinking skills...

This role will provide strategic leadership and oversight across these teams, and ensure that processes are both scalable and compliant, and outcomes are aligned...

Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts...

Strong client-facing and communication skills, with the ability to handle complex and escalated customer issues professionally... monitor and report on key performance...

Troubleshooting and resolving customer issues... administrative support with registration, banking and taxes... documenting all customer inquiries...

What you'll do * provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and msps...

Qualifications specialist skills and experience essentail:   •    excellent written and verbal dutch... investigations are conducted to ensure that the customer...

User support & training:  serve as a resource for hr, ta, and compensation teams, providing end-user support and training on new functionalities, best practices...

Identify and recommend improvements for automated and self-service support tools to enhance customer autonomy... address customer inquiries and manage communications...

Native/fluent in portuguese and english... data-driven decision-making mentality and sound commercial judgment through analytical thinking to assess partner performance...

Providing ad-hoc support... your responsibilities as customer support will be... identifying issues and provide solutions... ensuring high level of customer satisfaction...

Events and teambuildings... reference prizes and birthday present... you can count on technical and behavioural training sessions (e-learning and classroom), meet&techs...